Change Manager

DEPARTMENT OF FINANCE WILL NOT CONSIDER OR INVITE ADDITIONAL SELLERS TO THIS RFQ. UNSOLICITED EMAILS AND REQUESTS WILL NOT BE ANSWERED. The Department of Finance seeks an experienced Business Change Manager to support system redevelopment. The role will operate in a lean, fast-paced project environment and provide trusted, responsive support to the Senior Responsible Officer and Project Director. The successful candidate will act as a central coordination point for business change, stakeholder engagement, business analysis and executive communication, translating verified business needs and project objectives into practical change activities and clear, evidence-based advice. The candidate must be able to establish priorities quickly, work effectively under pressure, collaborate respectfully across business and technical teams, adapt to changing priorities and deliver high-quality outcomes with limited supervision. Key duties and responsibilities • Act as the trusted adviser and central coordination point for change impacts, stakeholder matters, business requirements, readiness, risks and emerging issues. • Coordinate between the business owner team and the vendor project manager. • Develop and deliver an integrated stakeholder engagement and communication strategy for participating entities, governance bodies, internal teams, data providers and end users. • Facilitate workshops, interviews, briefings and forums, and maintain effective feedback, decision and action mechanisms. • Develop and maintain the change management approach aligned with the delivery roadmap and governance arrangements. • Complete an initial change impact assessment within four weeks of commencement and update it at key milestones. • Plan and coordinate readiness, transition, adoption, training, knowledge transfer and post-implementation support. • Maintain and validate business requirements, user stories, process maps, data requirements, user journeys and acceptance criteria. • Support user acceptance testing, solution demonstrations, deployment and implementation decisions, maintaining traceability to agreed business outcomes. • Prepare concise briefs, presentations, dashboards, decision papers, data visualisations and executive-ready updates. • Manage competing priorities and deliver accurate, fit-for-purpose outputs within short timeframes. Criteria The buyer has specified that each candidate must provide a one page pitch to address all criteria specified. This is equal to 5000 characters. Essential criteria 1. Labour Hire Workers and Supplier Personnel MUST include in their response to the RFQ any potential conflicts of interest which may arise in performing duties during the term of the Contract. This includes (but is not limited to): owning interests and/or ongoing employment with ICT businesses who deliver services to the Commonwealth; have vested interests in ICT technologies; have l relationships with Buyer personnel involved in the Contract’s scope. Response to this question does not count towards a candidate’s word/page limit. Desirable criteria 1. The proposed candidate must hold, or be able to quickly obtain and maintain, a minimum AGSVA Baseline security clearance. The Buyer will consider onboarding delays and delivery impacts where the candidate does not hold a current clearance. 2. Performance Criterion 1 - Relevant experience and demonstrated outcomes: The extent to which the candidate and seller demonstrate successful delivery of complex business change in digital, data or ICT-enabled transformation, including comparable stakeholder complexity, government or regulated-environment experience, measurable outcomes and referee-supported performance. 3. Performance Criterion 2 - Proposed personnel capability and capacity: The extent to which the nominated candidate demonstrates capability across change management, stakeholder engagement, business analysis, executive communication, data visualisation and multidisciplinary delivery, including availability, independence, ability to deliver under pressure 4. Performance Criterion 3 - Understanding, methodology and delivery approach: The extent to which the candidate and seller demonstrate an understanding of the Transparency Portal requirements and a practical approach to the first 30/60/90 days, change impacts, engagement, readiness, adoption, requirements traceability, UAT, governance, reporting, risks, dependencies and responsible use of AI-enabled tools. Opportunity summary Sellers can submit Up to 6 candidates Number of sellers invited Between 5 and 10 Number of candidates submitted Fewer than 10 RFQ closing time 01 Weeks 05 Days 12 Hours Send us feedback About Accessibility Privacy Terms of use Disclaimer and copyright An initiative of the Digital Transformation Agency The Australian Government acknowledges the Traditional Owners of Country throughout Australia and acknowledges their continuing connection to land, waters and community. 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