Senior ServiceNow Solution Architect

** This RFQ will not be extended to additional Suppliers** Role Description The ServiceNow Solution Architect is responsible for ensuring the quality and consistency of solution architecture outcomes across PM&C. The role provides technical leadership in the design, development and implementation of enterprise solutions that address business requirements and support strategic objectives. Working closely with business and technical stakeholders, the ServiceNow Solution Architect develops scalable, secure and sustainable architectures, ensures alignment with enterprise standards and governance frameworks, and guides delivery teams to achieve successful program outcomes. Key duties and responsibilities Develop and maintain the ServiceNow solution architecture, including solution designs, integration patterns, data models and technical specifications.  Translate business requirements into solution designs with clear functional and nonfunctional requirements, dependencies and acceptance criteria.  Ensure designs align with departmental enterprise architecture, cyber security requirements and technology standards.  Lead design workshops and present recommendations to departmental architecture and governance forums.  Provide technical direction to ServiceNow specialists, developers, administrators and implementation partners.  Review configurations, workflows, customisations and integrations to ensure consistency with the approved solution architecture.  Design integrations between ServiceNow and departmental systems, including identity services, enterprise applications and infrastructure platforms.  Define the approach to data migration, data quality, reconciliation and ownership, including the Configuration Management Database where applicable.  Apply the Common Service Data Model where relevant and establish consistent service and configuration data structures.  Assess design options and explain their implications for licensing, cost, security, maintainability and future upgrades.  Prioritise standard platform functionality and configuration, with custom development supported by a clear business and technical justification.  Identify and manage architectural risks, technical dependencies and design exceptions.  Provide architectural oversight of testing, release planning, deployment and operational readiness.  Maintain architecture documentation and support knowledge transfer to departmental teams.  NOTE: the key responsibilities of the role are based on current priorities and may change over time Criteria The buyer has specified that each candidate must provide a one page pitch to address all criteria specified. This is equal to 5000 characters. Essential criteria 1. Provide a maximum one page pitch aligning applicant's experience against the requirements, key duties and responsibilities. 2. Current NV1 security clearance. 3. ServiceNow Certified System Administrator certification. 4. Relevant tertiary qualifications in information technology, computer science or a related discipline, or equivalent professional experience. 5. Experience designing and implementing ServiceNow solutions within a Commonwealth environment. 6. Practical understanding of ServiceNow configuration, scripting, integration and deployment approaches sufficient to guide implementation and review technical quality. Experience incorporating departmental security and information handling requirements into solution designs. Desirable criteria 1. ServiceNow Certified Implementation Specialist certification relevant to the department’s implementation scope. ITIL Foundation or higher certification. Relevant enterprise architecture qualifications. 2. Experience supporting the application of the Australian Government Information Security Manual and Protective Security Policy Framework within ICT implementations. 3. Experience with broader ServiceNow capabilities, including asset management, discovery, service mapping, performance analytics and automated testing. 4. Experience assessing platform licensing, subscription consumption and ongoing support implications. Opportunity summary Sellers can submit Up to 1 candidate Number of sellers invited Fewer than 5 Number of candidates submitted Fewer than 10 RFQ closing time 01 Weeks 01 Days 00 Hours Send us feedback About Accessibility Privacy Terms of use Disclaimer and copyright An initiative of the Digital Transformation Agency The Australian Government acknowledges the Traditional Owners of Country throughout Australia and acknowledges their continuing connection to land, waters and community. We pay our respects to the people, the cultures and the Elders past and present. © Commonwealth of Australia