Senior Microsoft Engineer Infrastructure Engineer

The Innovation Technology Group at IP Australia requires a Senior Microsoft Engineer to provide Level 2/3 systems administration and support across a complex environment spanning Desktop Support, Infrastructure Services, and cloud technologies including AWS, Azure, and Microsoft 365. Service Required The Seller will provide one Senior Microsoft Engineer to deliver Level 2 and Level 3 systems administration and support across a complex environment spanning desktop support, infrastructure services and cloud technologies including AWS, Azure and Microsoft 365. Outcomes The engagement is intended to provide reliable technical administration, support, remediation, documentation and governance across desktop, infrastructure and cloud environments. Effective administration and support of Microsoft 365, Azure and AWS environments. Timely resolution of complex Level 2 and Level 3 issues across desktop, infrastructure, identity and cloud platforms. Improved stability, supportability and security of endpoint, infrastructure and cloud services. Current technical documentation covering system configurations, integrations and recovery procedures. Improved internal capability through knowledge sharing and maintainable automation. Sustainable service operations supported by clear documentation and handover. Deliverables  The Seller will be expected to produce deliverable/ outputs that contribute directly to the achievement of the required outcomes, including but not limited to: An agreed work plan covering priorities, dependencies, risks and delivery activities. Technical assessments and recommendations for desktop, infrastructure, identity and cloud remediation. Technical designs, configuration records, integration workflows and recovery documentation. Completed administration, automation, application packaging, remediation and support work agreed with IP Australia. Operational documentation, knowledge articles, procedures and support artefacts in ServiceNow Knowledge Base, SharePoint or Confluence. Knowledge transfer and supporting materials for APS staff. A final handover report documenting completed work, outstanding risks, recommendations and transition arrangements. IP Australia is seeking a Senior Microsoft Engineer with practical expertise across AWS, Azure, Microsoft 365, Microsoft Intune, Active Directory, Entra ID and Windows Server administration. Infrastructure and Technology Operations (ITO) requires additional senior technical capability to support a complex hybrid environment and resolve issues across desktop, infrastructure, identity and cloud platforms. The primary objective is to strengthen operational support and administration across Microsoft 365, Azure and AWS, while improving endpoint management, identity governance, technical documentation and disaster recovery readiness. The engagement will provide senior technical expertise and knowledge transfer across cloud, infrastructure, endpoint, identity and security services. Success will be demonstrated through: Delivery of agreed cloud uplift and transformation outcomes. Timely resolution of complex Level 2 and Level 3 issues across desktop, infrastructure, identity and cloud platforms. Reduction of technical debt and improved remediation support Improved operational stability and supportability of cloud platforms. Documented architecture, standards and technical roadmaps. Improved internal capability through knowledge sharing and maintainable automation. Services include: Administer and support Microsoft 365, Azure and AWS environments. Manage Microsoft Intune policies, application packaging, PowerShell remediation and advanced endpoint troubleshooting. Provide Level 2 and Level 3 support across desktop, infrastructure, Entra ID, Microsoft 365 and cloud platforms. Administer Active Directory, Entra ID, Conditional Access, RBAC, enterprise applications and app registrations. Maintain documentation and support compliance, access lifecycle, certificate and secret management, disaster recovery, cloud networking and security controls. Deliverables from the Supplier The successful supplier will provide one suitably qualified Senior Microsoft Engineer. Supplier performance The Supplier acknowledges the Buyer requires stable continuous provision of services. The Supplier must ensure: a high standard of services management the quality and reliability of its specified personnel the quality and accuracy of its invoicing and administrative processes the Supplier will be required to continually assess and document its performance status in a clear and legible manner, as agreed with the Customer. During the evaluation stage, shortlisted suppliers may be invited to participate in interviews. Additionally, IP Australia retains the right to seek verbal or written feedback from referees and may enter into negotiations to obtain the Best and Final Offer from selected suppliers. Should a provider modify any specified resources or business operations, the Commonwealth also reserves the authority to conduct a comprehensive review of personnel prior to finalising the contract.  **Please note that IP Australia will not be extending this opportunity to any additional Sellers**  Key duties and responsibilities Provide technical expertise in the administration and support of Microsoft 365, Azure, and AWS environments. Deliver desktop support and endpoint management using Microsoft Intune, including policy configuration, application packaging, scripting for remediation, and advanced endpoint troubleshooting. Demonstrate strong knowledge of identity and access management technologies such as Active Directory and Entra ID, including the creation and ongoing management of Conditional Access policies. Provide Level 2 and Level 3 technical support across desktop, infrastructure, and cloud platforms (including Entra ID and Microsoft 365), working effectively with internal business units and external vendors to resolve complex issues. Maintain comprehensive technical documentation covering desktop, infrastructure, and cloud environments, including system configurations, integration workflows, and recovery procedures, using platforms such as ServiceNow Knowledge Base, SharePoint, and Confluence. Assist in the implementation and maintenance of governance programs, including RBAC models, compliance requirements, policy documentation, and access lifecycle management   Criteria The buyer has specified that each candidate must provide a one page pitch to address all criteria specified. This is equal to 5000 characters. Essential criteria Weighting 1. Demonstrated knowledge and experience in managing, configuring, monitoring, and troubleshooting Microsoft Operating Systems, Microsoft Intune, the M365 platform, Azure Virtual Desktop (AVD), and Microsoft AI tools. Proven capability in administering and supporting server environments through AWS management interfaces, including tools such as the EC2 Management Console or AWS Systems Manager (application deployment). Weighting: 30% 2. Demonstrated ability to design, configure, and troubleshoot complex authentication and application integrations in Microsoft Azure, including the management of Enterprise Applications and App Registrations. Skilled in implementing and supporting a wide range of authentication protocols such as SAML 2.0, OpenID Connect (OIDC), OAuth 2.0, WS Federation, and Passwordless/MFA-based authentication flows. Weighting: 20% 3. Demonstrated experience administering and configuring identity and security services across enterprise environments, including Active Directory and Microsoft Entra ID. Skilled in designing and enforcing secure access policies using Microsoft Entra Conditional Access, and proficient in implementing governance, compliance, and data protection capabilities through Microsoft Purview. Demonstrated capability in monitoring, detecting, and responding to security threats using Microsoft Defender XDR to support a robust and resilient security posture. Weighting: 20% 4. Demonstrated ability to consult on the full range of Microsoft 365 products including Teams, SharePoint, Outlook, and related collaboration and productivity services with proven experience providing SME-level guidance on best practices, process efficiencies, service improvements, and technical implementation to optimise organisational outcomes. Weighting: 20% 5. Strong and oral communications skills, willingness to share learning with the team and a people focused attitude. Weighting: 10% Opportunity summary Sellers can submit Up to 2 candidates Number of sellers invited Between 5 and 10 Number of candidates submitted Fewer than 10 RFQ closing time 01 Weeks 00 Days 12 Hours Send us feedback About Accessibility Privacy Terms of use Disclaimer and copyright An initiative of the Digital Transformation Agency The Australian Government acknowledges the Traditional Owners of Country throughout Australia and acknowledges their continuing connection to land, waters and community. We pay our respects to the people, the cultures and the Elders past and present. © Commonwealth of Australia