Integration Support Specialists

Role/s: 2 x APS6 API/Integration Support Analyst The National Disability Insurance Agency, Technology Services Division is undertaking major work programs to deliver innovative fit-for-need ICT-based solutions to improve the National Disability Insurance Scheme. The Schemes & Payment Platforms seeks an experienced API Integration Support Specialist to join our dynamic fast-paced team. Supplier Briefing:  N/A Rate: The proposed rate should reflect candidate's skills and experience against the Evaluation Criteria. Candidates that do not demonstrate these criteria will not be assessed. Candidates should be aware that rates may be negotiated further as part of the selection process. Citizenship: As part of the eligibility and suitability requirement, NDIA seeks Labour Hire Workers who are Australian citizens only. Successful candidates will be required to furnish valid evidence of citizenship during the Pre-engagement Check. Labour Hire Licence: Applicable for ACT, VIC and QLD: Labour hire licences are required in the state that specified personnel are being contracted. Key duties and responsibilities Responsibilities of the role include but are not limited to: Be a pivotal member of a talented multi-disciplinary team focused on the production support of NDIA integration systems.  Liaise with internal and external stakeholders in the registration and onboarding of NDIA Digital Partners. Maintain and configure MuleSoft and IBM API Connect API’s and applications. Undertake testing of APIs and the environments as required. Monitor and report on end-to-end API health, performance, and statistics. Troubleshoot MuleSoft and IBM API Connect issues and working closely with level three technical and development teams to investigate and resolve complex incidents. Participate in an on-call support roster, providing timely incident response, troubleshooting, and coordination of resolution activities to ensure the availability, performance, and reliability of critical integration products and services. Develop and maintain documentation on support processes, policies, and configuration. (NOTE: the key responsibilities of the role are based on current priorities and may change over time) Criteria The buyer has specified that each candidate must provide a response to each criterion. Each response is limited to 3000 characters. Essential criteria 1. 2–3 years’ experience working with API’s and/or Integration working in high-pressured environments. 2. Proven experience working in high-pressured environments 3. Strong understanding of API and integration technologies, with the ability to quickly grasp new products and adapt to complex mission critical environments. 4. 'Quality focused' approach to develop, improve, and implement streamlined processes 5. Demonstrated effective communication skills and a collaborative mindset with ability to work seamlessly within cross-functional teams, articulating complex technical concepts to non-technical stakeholders. Desirable criteria 1. Demonstrable experience in administration and configuration of MuleSoft or IBM API Connect 2. Exposure to CRM systems is beneficial 3. Comfortable with new ways of thinking about accessibility and enthusiastic about accessible design & development will be highly regarded Opportunity summary Sellers can submit Up to 2 candidates Number of sellers invited Between 5 and 10 Number of candidates submitted Fewer than 10 RFQ closing time 01 Weeks 00 Days 06 Hours Send us feedback About Accessibility Privacy Terms of use Disclaimer and copyright An initiative of the Digital Transformation Agency The Australian Government acknowledges the Traditional Owners of Country throughout Australia and acknowledges their continuing connection to land, waters and community. We pay our respects to the people, the cultures and the Elders past and present. © Commonwealth of Australia