Senior Service Management Officer

Role/s: 1 x APS6 Environment and Release Manager The APS6 Environment and Release Manager (Labour Hire) is required to coordinate and assume responsibility to undertake detailed or sensitive projects that may include performing varied activities involving many different and unrelated processes or methods that may impact on the strategic or operational outcomes that support the NDIA’s objectives to “build a world-leading National Disability Insurance Scheme”. The role will support the program delivery by providing a detailed technical implementation schedule and associated status reports. The role will also work with the testing and engineering teams to define the environment management plan and ensure the release planning incorporates environment constraints or considerations. The position is responsible for actively managing key internal and external stakeholder relationships and where required will represent and negotiate on behalf of the NDIA to advance the NDIA’s interests across a range of forums. Supplier Briefing: A supplier briefing will be held for this role Thursday, 8 October 2026 – meeting details will be posted in the “Q&A” section of the RFQ for invited Sellers only. Rate: The proposed rate should reflect candidate's skills and experience against the Evaluation Criteria. Candidates that do not demonstrate these criteria will not be assessed. Candidates should be aware that rates may be negotiated further as part of the selection process. Citizenship: As part of the eligibility and suitability requirement, NDIA seeks Labour Hire Workers who are Australian citizens only. Successful candidates will be required to furnish valid evidence of citizenship during the Pre-engagement Check. Labour Hire Licence: Applicable for ACT, VIC and QLD: Labour hire licences are required in the state that specified personnel are being contracted. Key duties and responsibilities Responsibilities of the role include but are not limited to: Support the establishment and maintenance of the Release Management processes in consultation with relevant stakeholders including third party suppliers. Support execution of the Release Management processes inclusive of scheduling, coordinating and the management of releases across the Group for multiple applications across various portfolios, i.e. Salesforce, MuleSoft, EDW, SAP, APIC, Environments, Data. Releases may be inclusive of Projects and Programs, application changes, operating system patches, security improvements, and hardware upgrades. Support the coordination of recurring release content reviews and refinement based on the prioritised business and non-functional backlogs, service requests, third party applications, or operating system/environment updates. Support the development and maintenance of the Release schedule, balancing technical dependencies and business requirements, compliance and other priorities. Contribute to regular release management forums using work management tool set as the primary point of reference. Conduct Release Readiness reviews, Milestone Reviews, and Business Go/No-Go reviews. Contribute to the production of Release, Deployment, Run Books and Implementation Plans. Liaise with delivery partner(s) for system implementation – this will include NDIA teams, Services Australia teams and commercial vendor teams. Work with release engineers to understand impacts of branches and code merges. Contribute to regular Release Reporting and represent the Release program and status in ICT Change Management activities and release planning. Ensure all ICT Change Processes are followed including Cyber assessments, Penetration testing, Go/No-Go gates. Maintain a positive collaborative team environment including business and delivery partner(s). Provide ICT delivery support to the team, including on conformance to Release and Change process, delivery methods and Project Management tool usage. Be a champion for continuous improvement, leveraging deep experience in ICT Release Management. (NOTE: the key responsibilities of the role are based on current priorities and may change over time) Criteria The buyer has specified that each candidate must provide a one page pitch to address all criteria specified. This is equal to 5000 characters. Essential criteria 1. Strong Written and Oral Communication Skills: A release manager needs to effectively communicate release plans, updates, and potential issues to various stakeholders. This includes having a collaborative spirit and interpersonal skills with excellent Stakeholder engagement. 2. Analytical Skills: They must be able to analyse release data, identify potential problems, and make data-driven decisions to improve the release process. 3. Organisational Skills: Managing multiple releases, coordinating teams, and ensuring that all tasks are completed on time requires strong organisational skills. 4. Release Management Experience: Experience in planning, executing, and managing software releases. 5. Experience with Release Management Tools: Proficiency in using tools for release planning, tracking, and deployment is essential. 6. Cross-Functional Coordination: The ability to work effectively with developers, testers, operations, and other teams to ensure a smooth and successful release is vital. Desirable criteria 1. Project Management Experience: Experience in managing projects, preferably software development projects. 2. Understanding of a SDLC: A thorough understanding of a SDLC, from requirements gathering to deployment, is crucial for managing releases effectively. 3. Understanding of AI: Awareness of contemporary AI capabilities and risks, with the ability to responsibly apply AI tools to enhance productivity and decision-making in a complex ICT environment. Opportunity summary Sellers can submit Up to 3 candidates Number of sellers invited More than 10 Number of candidates submitted Fewer than 10 Send us feedback About Accessibility Privacy Terms of use Disclaimer and copyright An initiative of the Digital Transformation Agency The Australian Government acknowledges the Traditional Owners of Country throughout Australia and acknowledges their continuing connection to land, waters and community. We pay our respects to the people, the cultures and the Elders past and present. © Commonwealth of Australia