Manager Technical Delivery

Role/s: 1 x EL1 Technical Delivery Manager The EL1 Technical Delivery Manager for the backend and API team is accountable under broad direction to undertake very complex work that delivers quality outcomes across the functions of the NDIA. The position will exercise a considerable degree of independence to engage in very complex problem solving and issues management within the functions. The position requires exercising sound decision-making and judgement to produce senior level advice and support. The EL1 Technical Delivery Manager is required to collaborate with key business stakeholders and our local technical teams to enhance and support the development of projects within the NDIA project teams. The position is responsible for actively managing key internal and external stakeholder relationships and where required will represent and negotiate on behalf of the NDIA to advance the NDIA’s interests across a range of forums. The role leads technical delivery of the APIs and enabling backend services that connect the NDIS mobile app and digital portals to the Agency’s core systems. Rate: The proposed rate should reflect candidate's skills and experience against the Evaluation Criteria. Candidates that do not demonstrate these criteria will not be assessed. Candidates should be aware that rates may be negotiated further as part of the selection process. Citizenship: As part of the eligibility and suitability requirement, NDIA seeks Labour Hire Workers who are Australian citizens only. Successful candidates will be required to furnish valid evidence of citizenship during the Pre-engagement Check. Labour Hire Licence: Applicable for ACT, VIC and QLD: Labour hire licences are required in the state that specified personnel are being contracted. Key duties and responsibilities Managing multiple scrum teams in an Agile, DevOps environment. Facilitating the team's delivery workflow and promoting continuous improvement . Managing and prioritising the backlog in collaboration with the Project Manager, Product Owner and other key stakeholders, including consuming channel teams such as the mobile app. Maintaining the team momentum, identifying and removing blockers that inhibit progress. Working closely with project leads to prioritise, plan and report on work schedules. Managing project scope and timeline via sprint and release planning in line with wider organisational commitments Coordinating API changes with consuming teams, including versioning, deprecation and release sequencing with the mobile app and portals. Tracking the progress and performance of the team, finding and reporting any areas skills or knowledge gaps and making sure deadlines are achieved effectively Resource and capacity planning - Allocate and optimise technical resources to meet delivery timelines.  Fostering a positive team culture that aligns with NDIA values and team goals. Helping to build a productive environment where team members have accountability for the product. Manage Incident and problem resolution for responsible services, working with other operations teams. Ability to manage and drive change initiatives across teams ensuring minimal disruption to ongoing operations.  Manage competing priorities and strategic directions, with an ability to remain calm under pressure and respond flexibly to change and uncertainty Managing the governance, stage gates and reporting of the project against Agency frameworks and escalating concerns, as necessary Coaching team members in agile frameworks and scrum practices. Criteria The buyer has specified that each candidate must provide a response to each criterion. Each response is limited to 3000 characters. Essential criteria 1. At least 3 years’ proven experience managing end to end technical project delivery, ensuring timelines and quality standards are met. 2. Agile and Devops: At least 2 years’ practical experience as a scrum master facilitating the delivery of complex IT projects within a large and complex program using Agile methodologies (such as Scrum or SAFe) 3. Experience effectively managing competing priorities and strategic directions, with an ability to remain calm under pressure and respond flexibly to change and uncertainty. 4. Proven ability to engage with business stakeholder and internal technical teams to align technical solutions with business goals and drive delivery. 5. Proven experience managing and prioritising a product backlog in collaboration with stakeholders. 6. Strong experience and understanding of testing strategies, automation and quality control measures to ensure robust solution delivery Desirable criteria 1. Experience working with and supporting teams who are adopting the use of AI tools to support workforce capability, productivity and team effectiveness. 2. Experience with API technologies and enterprise integration patterns will be well regarded, plus experience with any of these technologies: CICD pipelines, building services on AWS Cloud platforms, git, Infrastructure as code, cyber security, and development and coding best practices. 3. Relevant tertiary qualifications; and an industry recognised qualification in project management, such as PMP, Prince2, or SAFe Agile. 4. Understanding of ITIL frameworks and service delivery processes Opportunity summary Sellers can submit Up to 3 candidates Number of sellers invited More than 10 Number of candidates submitted Fewer than 10 RFQ closing time 02 Weeks 00 Days 06 Hours Send us feedback About Accessibility Privacy Terms of use Disclaimer and copyright An initiative of the Digital Transformation Agency The Australian Government acknowledges the Traditional Owners of Country throughout Australia and acknowledges their continuing connection to land, waters and community. We pay our respects to the people, the cultures and the Elders past and present. © Commonwealth of Australia