Lead Content Designers

We are looking for content designers and content experts to work on written digital content related to Workforce Australia. Workforce Australia is the Australian Government's national employment services program. It helps people find and keep work, access training, connect with employment providers, and search for jobs. It also supports businesses to recruit staff. The Participant Content team designs and delivers content that helps millions of Australians looking for work. As part of the team, you will design, create, review and update Workforce Australia content across channels. The channels these roles will focus on are web and notification content. The department has web content contained within an unauthenticated and authenticated environments. As such we seek written content experts with skills in UX writing, web writing and communication writing. Additionally, we seek applications from those who can work from one of our offices in Australia’s major cities as part of a virtual team.  While the roles available focus on web and notification content, the team produces content for a range of mediums and channels including:   WorkforceAustralia.gov.au website (public and authenticated content)  mobile app  digital assistant  notifications sent through email, SMS and mobile app.  As one of our content experts, you'll be a part of a high-performing team working to make a difference in people's lives.  Key duties and responsibilities Responsibilities of the Lead Content Designer include:  designing, planning and writing content that meets user needs and is easy to understand  implementing best practice using style guides, content patterns, content strategies and policies  developing and maintaining relationships with stakeholders at all levels  using evidence, data and research to improve content and user experience  working with multidisciplinary teams in an agile project environment, and using Azure Dev Ops to manage work  participating in workshops and planning events to develop requirements and features  preparing documents, presentations and talking points  working autonomously and as part of a team  providing support to channel leads, director and mentoring less experienced staff line management and leadership responsibilities. Manage competing priorities, including: manage many content projects at the same time track and communicate progress identify and manage risks problem solve meet deadlines ***Please note that DEWR will not be extending this opportunity to any additional Sellers***   Criteria The buyer has specified that each candidate must provide a one page pitch to address all criteria specified. This is equal to 5000 characters. Essential criteria 1. Experience in writing, editing, structuring, and maintaining complex content that meets user needs 2. Excellent written and verbal communication, consultation and stakeholder management skills 3. Ability to apply Australian Government and department style guides such as WCAG 2.1, Government Style Manual and Digital Service Standards 4. Experience in providing advice to management and the senior Executives about content design 5. Demonstrated experience as a professional web writer/content designer producing written content for websites Desirable criteria 1. Tertiary qualifications in relevant communications field. 2. Qualifications and or training in writing, content design, online accessibility or user experience (UX) design. 3. Previous experience in system related communications with a strategic communication approach to content 4. Experience in developing information architecture and content structures that improve user experience Opportunity summary Sellers can submit Up to 2 candidates Number of sellers invited Between 5 and 10 Number of candidates submitted Fewer than 10 Send us feedback About Accessibility Privacy Terms of use Disclaimer and copyright An initiative of the Digital Transformation Agency The Australian Government acknowledges the Traditional Owners of Country throughout Australia and acknowledges their continuing connection to land, waters and community. We pay our respects to the people, the cultures and the Elders past and present. © Commonwealth of Australia