Salesforce IT Administrator

This opportunity has been sent to selected suppliers only. Should DHA require other/further/new submissions DHA will make direct contact. Unsolicited emails will not be answered. The Salesforce Administrator configures, deploys and maintains Salesforce CRM solutions that support DHA business operations. The role provides advanced technical support, manages Salesforce and MuleSoft integrations, and works with internal teams and external partners to maintain system stability and deliver continuous improvement. The role also supports business-as-usual services, backlog enhancements, releases and resolution of complex functional, data and integration issues.  The key stakeholders associated with the role include:  • IT Operations and DHA business users  • DHA developers, project teams and the Salesforce professional team  • Application Support and Quality (ASQ) and Service Desk teams  • Salesforce Support and external delivery partners  Maximum hourly rate: $160.16 including GST Key duties and responsibilities Reporting to the Assistant Director, IT Operations and in line with DHA strategic objectives, the Salesforce Administrator has the following key responsibilities:  Configure and deploy Salesforce solutions, including objects, fields, layouts, flows, validation rules, email templates and notifications. Manage and resolve user support requests relating to Salesforce functionality, assignments, Voice, Omni-Channel, permission set groups and configuration. Develop Experience Cloud landing pages for campaigns in line with business requirements. Support Salesforce CRM updates and releases with project and delivery teams. Investigate and resolve business-reported data issues. Work with DHA developers, project teams and Salesforce specialists on business-as-usual and backlog enhancements and issues. Engage Salesforce Support to resolve functional and product issues. Diagnose and resolve complex integrations between Salesforce CRM, MuleSoft Anypoint Platform and on-premises bespoke applications. Provide Level 3 support to Application Support and Quality and Service Desk teams for Salesforce and integration issues. Monitor Salesforce and MuleSoft licensing.  The following capabilities are required to deliver on the key responsibilities of the position. Mandatory Requirements Demonstrated experience configuring, deploying and administering Salesforce CRM solutions. Advanced capability in Salesforce configuration, including objects, fields, layouts, flows, validation rules, email templates, notifications and access controls. Experience providing Level 3 technical support and resolving complex functional, data and integration issues. Experience supporting Salesforce integrations with MuleSoft Anypoint Platform and on-premises applications. Strong stakeholder collaboration skills across business, development, project, support and vendor teams. Ability to support releases, business-as-usual operations and continuous improvement activities. Current Negative Vetting Level 1 security clearance or the ability to obtain.  Criteria The buyer has specified that each candidate must provide a one page pitch to address all criteria specified. This is equal to 5000 characters. Essential criteria 1. Applicants will be evaluated based on the extent to which they demonstrate the relevant skills, experience and capability required to successfully perform the key requirements of the role, as outlined in the duties and responsibilities. The assessment will consider the applicant’s demonstrated understanding of the role, their ability to apply relevant knowledge and expertise in a practical work environment, and the quality of examples provided to support their claims. Consideration will also be given to their communication skills, problem-solving ability, stakeholder engagement experience and capacity to contribute effectively to the team and broader organisational objectives. Opportunity summary Sellers can submit Up to 2 candidates Number of sellers invited Fewer than 5 Number of candidates submitted Fewer than 10 RFQ closing time 01 Weeks 02 Days 06 Hours Send us feedback About Accessibility Privacy Terms of use Disclaimer and copyright An initiative of the Digital Transformation Agency The Australian Government acknowledges the Traditional Owners of Country throughout Australia and acknowledges their continuing connection to land, waters and community. We pay our respects to the people, the cultures and the Elders past and present. © Commonwealth of Australia