Change Manager

The Australian Electoral Commission (AEC) is seeking to engage a suitably qualified and experienced Technical Change and Delivery Manager to deliver and support change management activities across a range of complex ICT projects and programs. The role will support the successful implementation and adoption of technology-enabled change across the AEC. Working closely with business stakeholders, technical delivery teams and program leadership, the Technical Change and Delivery Manager will assess change impacts, coordinate implementation readiness activities, manage interdependencies, and ensure stakeholders are prepared to adopt new systems, processes and ways of working. The role will also support broader delivery activities where required, including coordinating actions and dependencies, monitoring risks and issues, tracking implementation progress, and facilitating timely decisions. The role is responsible for undertaking very complex and/or sensitive work under broad direction. It requires a high level of change management expertise, technical literacy, stakeholder engagement capability and sound judgement to support successful implementation, adoption and delivery outcomes. The candidate must hold an active Baseline security clearance prior to commencement. Key duties and responsibilities The Technical Change and Delivery Manager will be responsible for, but not limited to: • Delivering technical change management for complex digital, technology and business transformation initiatives, ensuring solutions are successfully adopted, embedded and transitioned into BAU operations. • Assessing business, process, service and technology impacts arising from planned changes, developing and implementing strategies that support organisational readiness, adoption and successful implementation. • Acting as an interface between technical delivery teams and business stakeholders, ensuring technical changes are understood, communicated and translated into meaningful business outcomes while supporting implementation timeframes, dependencies and readiness objectives. • Developing and maintaining a strong understanding of solution designs, implementation approaches, technical dependencies, risks, issues and delivery schedules to inform change planning, implementation readiness and transition activities. • Working closely with architects, software engineers, developers, subject matter experts, project and program resources, vendors and senior stakeholders to identify, coordinate and drive the artefacts, decisions, communications, documentation and readiness activities required for successful implementation. • Establishing and maintaining effective internal and external stakeholder relationships, facilitating workshops, impact assessments and engagement activities, and providing trusted advice on change impacts, implementation readiness, risks and adoption outcomes. • Developing and delivering change management plans, stakeholder engagement strategies, communication products and adoption activities, including translating complex technical concepts into clear, audience-appropriate materials aligned with the AEC Style Guide and Australian Government Style Manual. • Coordinating business readiness, transition and implementation activities, managing dependencies and ensuring people, processes, support arrangements, documentation and operational requirements are prepared and aligned to implementation schedules. • Driving the development and maintenance of change-related artefacts, including impact assessments, stakeholder analyses, readiness assessments, user guidance, support documentation, knowledge articles, training materials and transition products. • Monitoring and reporting on change effectiveness, organisational readiness, stakeholder engagement, adoption outcomes, risks, dependencies and implementation progress, providing evidence-based advice and recommendations to support successful delivery outcomes. • Contributing to the continuous improvement of change management capability, frameworks, tools and practices across the organisation. • Managing assigned work items as per established Ways of Working, and producing and maintaining appropriate documentation as required. • Performing additional responsibilities as required and directed by the relevant Director/Team Leaders or a delegate. Criteria The buyer has specified that each candidate must provide a one page pitch to address all criteria specified. This is equal to 5000 characters. Essential criteria 1. • Minimum five years’ experience delivering change management outcomes within Australian Government or a similarly complex public / private environment. • Demonstrated experience delivering change for complex digital and technology transformation initiatives. • Experience delivering projects. • Proven ability to assess business, process, service and technology impacts and develop strategies that support implementation, readiness and adoption. • Strong stakeholder engagement, influencing and facilitation skills, with the ability to build trusted relationships and drive outcomes across business and technical teams. • Demonstrated ability to understand and translate complex technical concepts into clear, audience-appropriate communications, change and visual artefacts. • Proven experience coordinating competing priorities, dependencies, risks, issues and implementation activities in complex delivery environments. • Demonstrated ability to work autonomously and collaboratively, navigate ambiguity, solve problems and exercise sound judgement. 2. To be considered compliant, submissions need to be provided in 1 PDF Document including: Page 1 - a completed copy of the AEC Candidate Submission Guide provided as part of the industry brief (Emailed to the listed BuyICT contact address upon RFQ publication): • Provide information for the following items: Candidate Name, Position Title, Opportunity ID, Candidate Availability, Location, Citizenship Status, Security Clearance Level, Planned Leave (exceeding 1 week), Additional Engagements, Submitting Consultant. • Choose an item or check the box that applies to the following options: Previous AEC Employee or Contractor, Current AEC Contractor, Code of Conduct, Submission History, Authority to Represent, Submission Compliancy. • Consultant comments may be added (must be limited to the space provided). Page 2 - A one-page pitch addressing the selection criteria. This should not exceed one page. Pages 3 - 5 - A resume of no more than three pages. We will strictly adhere to the above requirements. Submissions will be deemed non-compliant if they do not meet the listed criteria, if they exceed the 5-page limit or if the rates of submitted candidates are included in the PDF. Desirable criteria 1. • Tertiary qualifications in change management, business, communications, organisational development, information technology, psychology or a related discipline. • Certification in change management, such as Prosci, APMG, CMI or CCMP. • Experience supporting large-scale technology modernisation or enterprise-wide transformation involving multiple business areas and interdependent delivery teams. • Experience working directly with architects, software engineers, developers, business analysts, vendors and project delivery professionals. • Experience coordinating service transition, operational readiness and handover into business-as-usual support arrangements. Opportunity summary Sellers can submit Up to 2 candidates Number of sellers invited Fewer than 5 Number of candidates submitted Fewer than 10 RFQ closing time 01 Weeks 01 Days 00 Hours Send us feedback About Accessibility Privacy Terms of use Disclaimer and copyright An initiative of the Digital Transformation Agency The Australian Government acknowledges the Traditional Owners of Country throughout Australia and acknowledges their continuing connection to land, waters and community. We pay our respects to the people, the cultures and the Elders past and present. © Commonwealth of Australia