Senior User Researcher

Role: 1 x APS6 User Research Designer The APS6 User Research Designer (Labour Hire) will support the design and delivery of user-centred digital products and services by planning, conducting and analysing user research to understand user needs, behaviours and experiences. Working as part of a multidisciplinary delivery team, the role will apply contemporary user research and human-centred design practices to generate evidence and insights that inform service, product and design decisions. The role will work closely with designers, product and delivery teams, business analysts, developers and stakeholders to ensure solutions are informed by genuine user needs and deliver accessible and effective experiences. Supplier Briefing:  A Supplier Briefing will not be held for this role. Rate: The proposed rate should reflect candidate's skills and experience against the Evaluation Criteria. Candidates that do not demonstrate these criteria will not be assessed. Candidates should be aware that rates may be negotiated further as part of the selection process. Citizenship: As part of the eligibility and suitability requirement, NDIA seeks Labour Hire Workers who are Australian citizens only. Successful candidates will be required to furnish valid evidence of citizenship during the Pre-engagement Check. Labour Hire Licence: Applicable for ACT, VIC and QLD: Labour hire licences are required in the state that specified personnel are being contracted. Key duties and responsibilities Responsibilities of the role include but are not limited to: Plan and conduct user research across different stages of the product and service delivery lifecycle. Apply appropriate qualitative and quantitative research methods, including user interviews, contextual research, usability testing, surveys and other relevant techniques. Develop research plans, discussion guides, research questions, participant criteria and other research artefacts. Analyse and synthesise research findings to identify user needs, behaviours, pain points, opportunities and emerging themes. Translate research findings into clear, actionable insights and recommendations that inform product, service and design decisions. Plan and facilitate usability testing of concepts, prototypes and digital solutions and communicate findings to multidisciplinary delivery teams. Work collaboratively with interaction, UX/UI and service designers to support the development and validation of user-centred solutions. Engage with product owners, business areas and other stakeholders to understand research requirements, communicate findings and support evidence-based decision-making. Develop and maintain user research artefacts, including personas, journey maps, research reports, insight repositories and other documentation where appropriate. Ensure research activities appropriately consider accessibility, inclusion, privacy, ethics and the needs of diverse user groups. Present research findings and recommendations clearly to technical and non-technical audiences, using appropriate visualisation and storytelling techniques. Contribute to the continuous improvement of user research practices, tools, standards and ways of working across multidisciplinary teams. (NOTE: the key responsibilities of the role are based on current priorities and may change over time) Criteria The buyer has specified that each candidate must provide a one page pitch to address all criteria specified. This is equal to 5000 characters. Essential criteria 1. Demonstrated experience planning, conducting and analysing user research for digital products or services using a range of qualitative and quantitative research methods. 2. Demonstrated ability to synthesise complex research findings into clear, actionable insights that inform product, service and design decisions. 3. Experience conducting usability testing and evaluating concepts, prototypes or digital solutions with users. 4. Strong understanding of human-centred design and user-centred design principles and their application throughout the delivery lifecycle. 5. Demonstrated ability to communicate research findings effectively and work collaboratively with multidisciplinary teams and a diverse range of stakeholders. 6. Strong understanding of accessibility, inclusive research practices and ethical considerations when conducting research with users. Desirable criteria 1. Experience conducting user research within an Australian Government or similarly complex service delivery environment. 2. Knowledge of the Australian Government Digital Service Standard and relevant accessibility standards. 3. Experience researching services involving complex user journeys, diverse cohorts or vulnerable users. 4. Experience working within Agile or multidisciplinary digital delivery teams. Opportunity summary Sellers can submit Up to 2 candidates Number of sellers invited More than 10 Number of candidates submitted Fewer than 10 RFQ closing time 01 Weeks 06 Days 12 Hours Send us feedback About Accessibility Privacy Terms of use Disclaimer and copyright An initiative of the Digital Transformation Agency The Australian Government acknowledges the Traditional Owners of Country throughout Australia and acknowledges their continuing connection to land, waters and community. We pay our respects to the people, the cultures and the Elders past and present. © Commonwealth of Australia