Compliance Case Manager

The APS6 Compliance Case Manager supports the Conformance Compliance Section to implement and coordinate the case management process for conformance sunsetting and related transition-risk matters. The role manages case information, data sources and communications with vendors prior to sunsetting, ensuring matters are handled consistently, procedurally fairly and with clear evidence, milestones and records. The position works across Conformance Compliance, Conformance Design, Software and Industry Partnerships, program areas, technical providers and other stakeholders to support case identification, assessment, monitoring, escalation and closure.  Key duties and responsibilities Implement and coordinate the sunsetting case management process, including case entry, triage, evidence collection, assessment support, monitoring, escalation, closure and quality review.  Maintain accurate case registers, evidence logs, milestone trackers and related data sources to support visibility of vendor status, transition risk, outstanding actions and decision points.  Coordinate communications with sunsetting vendors before relevant milestones, including information requests, follow-up actions, meeting records, procedural fairness correspondence and approved notices.  Work with internal subject matter experts to obtain, test and record information on conformance status, testing progress, implementation risks, vendor conduct, service-continuity impacts and dependencies.  Prepare and maintain clear case documentation, briefings, templates, checklists, workflow guidance and governance material to support evidence-based recommendations and decisions. Identify practical improvements to the case management process, supporting tools, data quality, reporting arrangements and vendor communication practices, and provide advice on implementation options.  Criteria The buyer has specified that each candidate must provide a one page pitch to address all criteria specified. This is equal to 5000 characters. Essential criteria Weighting 1. Case Management and Coordination Demonstrated experience coordinating operational, regulatory, assurance, compliance or case management activities, including tracking actions, managing records, monitoring milestones, and supporting evidence-based decision-making in a complex environment. Weighting: 25% 2. Analysis, Information Management and Attention to Detail Demonstrated ability to gather, analyse and manage information from multiple sources, identify gaps or inconsistencies, maintain accurate records, and present reliable evidence to support assessment, monitoring, escalation and decision-making processes. Weighting: 25% 3. Stakeholder Engagement and Communication Proven ability to engage effectively with vendors and stakeholders, coordinate communications and information requests, explain requirements clearly, manage sensitive discussions, and maintain productive working relationships to achieve outcomes. Weighting: 25% 4. Planning, Delivery and Continuous Improvement Demonstrated ability to manage competing priorities with limited direction, exercise sound judgement, identify risks and dependencies, and contribute to improvements in processes, data quality, reporting and case management practices Weighting: 25% Opportunity summary Sellers can submit Up to 6 candidates Number of sellers invited Between 5 and 10 Number of candidates submitted Fewer than 10 RFQ closing time 00 Weeks 06 Days 06 Hours Send us feedback About Accessibility Privacy Terms of use Disclaimer and copyright An initiative of the Digital Transformation Agency The Australian Government acknowledges the Traditional Owners of Country throughout Australia and acknowledges their continuing connection to land, waters and community. We pay our respects to the people, the cultures and the Elders past and present. © Commonwealth of Australia