One (1) Senior Citrix Infrastructure Engineer

Infrastructure Engineers implement, manage and retire the infrastructure (including physical, virtual, networking and cloud infrastructure) that supports digital services. Key duties and responsibilities The Specified Personnel will be responsible for providing the following deliverables including but not limited to: Administering and supporting the Department’s Citrix remote access and virtual application delivery environment; Investigating technical issues and providing solution options to stakeholders and project teams; Supporting the configuration, maintenance and enhancement of Citrix platforms and associated infrastructure; Monitoring platform performance, service health and system availability and addressing identified issues; Implementing platform updates, security improvements and vulnerability remediation activities; Supporting change, release and deployment activities across development, test and production environments; Managing and maintaining Citrix policies, system configurations and supporting infrastructure components; Developing and maintaining technical documentation, operational procedures and knowledge articles, ensuring they are stored in the Department’s recordkeeping repository; Providing technical advice and guidance to project teams, business stakeholders and support staff; Contributing to platform upgrades, service improvements and infrastructure modernisation activities; Supporting incidents, problem and changing management activities to maintain reliable service delivery; Liaising with project teams, business stakeholders, service providers and other ICT teams to support operational and project outcomes. Specified Personnel will be expected to transfer skills and knowledge to departmental staff and ensure appropriate documentation is stored in accordance with the Department’s recordkeeping policy and practices. The Specified Personnel will also be responsible for producing the following deliverables, including but not limited to: Solution designs and implementation plan Configuration, testing and validation documentation Operational procedures and support guidance Technical training and knowledge transfer materials Citrix knowledge base content, including Standard operating procedures Support and troubleshooting guides Configuration and administration documentation Platform maintenance and operational support articles. Implementation, upgrade and transition plans where required Status reports, risk assessments and technical recommendations Documentation to support ongoing operations and service continuity. All deliverables performed by the specified personnel must: be performed or delivered promptly and without delay in accordance with the timeframes notified by the buyer from time to time; and meet the assessment and performance criteria set out in any monitoring and performance assessment processes notified to the seller from time to time. Criteria The buyer has specified that each candidate must provide a one page pitch to address all criteria specified. This is equal to 5000 characters. Essential criteria 1. Capacity management level 4 - Monitors service component capacity and initiates actions to resolve any shortfalls according to agreed procedures. Applies techniques to control the demand upon a particular resource or service. Contributes to capacity modelling and planning. Supports the design of service component capacity. 2. IT Infrastructure level 4 - Provides technical expertise to enable the correct application of operational procedures. Contributes to the planning and implementation of infrastructure maintenance and updates. Implements agreed infrastructure changes and maintenance routines. Uses infrastructure management tools to determine load and performance statistics. Configures tools and/or creates scripts to automate the provisioning, testing and deployment of new and changed infrastructure. Maintains operational procedures and checks that they are executed following agreed standards. Investigates and enables the resolution of operational issues. Provides reports and proposals for improvement, to specialists, users and managers. 3. Problem management level 4 - Initiates and monitors actions to investigate and resolve problems in systems, processes and services. Determines problem fixes and remedies. Collaborates with others to implemented agreed remedies and preventative measures. Supports analysis of patterns and trends to improve problem management processes. 4. Programming/software development level 3 - Designs, codes, verifies, tests, documents, amends and refactors moderately complex programs/scripts. Applies agreed standards and tools to achieve a well-engineered result. Monitors and reports on progress. Identifies issues related to software development activities. Proposes practical solutions to resolve issues. Collaborates in reviews of work with others as appropriate. 5. Systems design level 5 - Designs large or complex systems and undertakes impact analysis on major design options and trade-offs. Ensures that the system design balances functional and non-functional requirements. Reviews systems designs and ensures that appropriate methods, tools and techniques are applied effectively. Makes recommendations and assesses and manages associated risks. Adopts and adapts system design methods, tools and techniques. Contributes to development of system design policies, standards and selection of architecture components. 6. Systems installation and removal level 5 - Takes responsibility for installation and/or decommissioning projects. Provides effective team leadership, including information flow to and from the customer during project work. Develops and implements quality plans and method statements. Monitors the effectiveness of installations and ensures that appropriate recommendations for change are made. Desirable criteria 1. Experience supporting and maintaining Citrix Virtual Apps and Desktops (CVAD) environments, including virtual desktop, application delivery and profile management services. 2. Experience administering and troubleshooting Citrix infrastructure, including StoreFront, Provisioning Services (PVS), Workspace and associated security and access controls. 3. Experience working with infrastructure, network, cyber security and project teams to support platform stability, service improvements and technology lifecycle activities. Opportunity summary Sellers can submit Up to 3 candidates Number of sellers invited Between 5 and 10 Number of candidates submitted Fewer than 10 RFQ closing time 00 Weeks 06 Days 06 Hours Send us feedback About Accessibility Privacy Terms of use Disclaimer and copyright An initiative of the Digital Transformation Agency The Australian Government acknowledges the Traditional Owners of Country throughout Australia and acknowledges their continuing connection to land, waters and community. We pay our respects to the people, the cultures and the Elders past and present. © Commonwealth of Australia