Business Analyst

Business Analysts seek to understanding business processes and determining business requirements for systems. Key duties and responsibilities The Benefits Integrity Division (BID) protects the integrity of Australia's health payments system by identifying, preventing and addressing incorrect claiming, fraud and inappropriate practice, while also administering key regulatory functions. Within BID, the Risk Analysis and Systems Branch delivers the data, governance and analytical capabilities that support effective compliance outcomes and informed decision-making. As part of the Branch, the Risk Analytics Section uses advanced analytics, intelligence and data-driven solutions to identify emerging risks, support investigations, improve access to information, and strengthen compliance activities across the Division. The Section develops and maintains risk detection models, data visualisation products, self-service reporting tools, data-matching capabilities, and data sharing pipelines. It ensures accurate, timely and governed delivery of data through ICT delivery partners, while driving growth of data and analytics capability across BID. Key Responsibilities The Business Analyst will be responsible for: Business Analysis and Requirements Leadership Lead engagement with business and technical stakeholders to define, validate, document and prioritise business requirements, user stories, features and acceptance criteria. Facilitate user-centred design, co-design workshops and consultations to ensure analytical solutions, applications and business processes align with strategic and operational objectives. Business Process Design and Change Enablement Lead the analysis, design, documentation and continuous improvement of current and future-state business processes, ensuring solutions improve operational effectiveness, support organisational change and establish consistent practices across the Division. Translate complex technical concepts into clear business language, enabling informed decision-making across diverse stakeholder groups. Testing, Solution Assurance and Delivery Support Oversee user acceptance testing activities, including the development of testing strategies, validation frameworks, test scenarios and business sign-off processes. Ensure solutions meet business requirements, quality standards and operational needs prior to implementation and support the successful transition of solutions into business operations. Stakeholder Engagement, Communication and Strategic Advice Develop and maintain effective relationships with stakeholders across all APS levels, ICT delivery partners and external providers. Prepare and deliver presentations, workshops, briefings and written communications tailored to stakeholder needs and communication preferences. Provide strategic advice, negotiate outcomes and influence decision-making to support the successful delivery, adoption and ongoing management of business and analytical solutions. Requirements Governance, Backlog Management and Issue Tracking Utilise digital and manual platforms, including DevOps, Microsoft 365 and other business tools, to document, prioritise and manage business requirements, user stories, features and product backlogs. Maintain detailed tracking of technical issues, dependencies, decisions and progress across business and ICT teams, providing clear business-level explanations, reporting and visualisations to stakeholders. ICT Engagement and Solution Delivery Lead complex engagement with ICT delivery partners to ensure delivered ICT solutions, technical documentation and supporting artefacts are fit-for-purpose and aligned with approved business requirements. Act as the key liaison between business and technical teams, facilitating collaboration and ensuring business needs are fully understood and represented throughout the delivery lifecycle. Project Planning, Governance and Risk Management Lead complex work programs and project streams by planning and scheduling activities, managing risks, issues, dependencies and competing priorities, and contributing to governance processes and status reporting. Collaborate with project teams to identify and implement mitigation strategies, support decision-making and ensure successful project outcomes. Business Analysis Capability and Continuous Improvement Promote best-practice business analysis, agile delivery, governance and project delivery approaches across the Division. Drive continuous improvement in business analysis practices, documentation standards, stakeholder engagement and delivery methodologies to support organisational capability uplift and sustainable outcomes.   Key Capabilities & Performance Measures  The Business Analyst is expected to demonstrate the following capabilities and performance measures: Demonstrated ability to lead complex business analysis activities, including eliciting, documenting and prioritising business and functional requirements, user stories and solution designs; facilitating process mapping activities; and translating strategic, policy, operational and technical requirements into clear business outcomes and implementation approaches that support organisational priorities. Highly developed stakeholder engagement, facilitation and negotiation skills, with the ability to build trusted relationships, manage competing priorities and achieve consensus across diverse business and technical stakeholder groups. Proven ability to lead multidisciplinary teams and work programs, fostering collaboration, driving outcomes and providing guidance and support to team members in complex and changing environments. Demonstrated ability to establish and maintain governance frameworks, manage risks and dependencies, and ensure solutions meet business requirements, organisational standards and quality assurance expectations. Strong capability to analyse and redesign business processes, lead change initiatives and drive continuous improvement to enhance operational effectiveness, user experience and organisational capability. Ability to apply sound judgement to complex and ambiguous issues, identify practical solutions, evaluate options and provide evidence-based recommendations to support strategic decision-making. Demonstrated understanding of technology-enabled business transformation, including analytical, reporting and digital solutions, with the ability to bridge business and technical perspectives to deliver sustainable outcomes. Demonstrated ability to lead through change, identify opportunities for innovation and continuously improve processes, governance and service delivery in response to evolving business needs. Leads the successful delivery of business analysis and project outcomes, ensuring requirements, deliverables and implementation activities are completed to agreed scope, quality and timeframes. Establishes and maintains effective stakeholder relationships, achieving high levels of stakeholder engagement, collaboration and satisfaction across business and technical areas. Develops and implements robust governance, business process and assurance frameworks that support sustainable business operations, accountability and continuous improvement. Provides high-quality strategic advice and recommendations that inform decision-making, support organisational priorities and contribute to successful project outcomes. Leads the identification, management and resolution of project risks, issues and dependencies, ensuring appropriate mitigation strategies are implemented and communicated. Delivers fit-for-purpose business and functional requirements, process documentation and solution designs that accurately reflect stakeholder needs and support successful implementation. Oversees testing, change and implementation activities, ensuring solutions are adopted effectively and deliver intended business benefits. Promotes a culture of collaboration, innovation and continuous improvement, identifying opportunities to enhance business processes, governance arrangements and service delivery. Criteria The buyer has specified that each candidate must provide a response to each criterion. Each response is limited to 3000 characters. Essential criteria 1. Extent to which the Seller's response and proposed candidate's CV meets the Department's requirements as outlined within the Requirements section of this RFQ Opportunity summary Sellers can submit Up to 2 candidates Number of sellers invited Fewer than 5 Number of candidates submitted Fewer than 10 RFQ closing time 01 Weeks 03 Days 06 Hours Send us feedback About Accessibility Privacy Terms of use Disclaimer and copyright An initiative of the Digital Transformation Agency The Australian Government acknowledges the Traditional Owners of Country throughout Australia and acknowledges their continuing connection to land, waters and community. We pay our respects to the people, the cultures and the Elders past and present. © Commonwealth of Australia