Senior Business Analyst

ISD Services Division (ISD) is responsible for enabling Information and Communication Technology (ICT) functions and activities in the department. The division provides a secure, modern ICT environment so that the department can conduct its business 24/7 and focus on achieving departmental outcomes. ISD staff work collaboratively across the department, taking advantage of advances in technology, to deliver end-to-end services and solutions that are nationally consistent and deliver organisational and business benefits. This approach to market seeks to engage multiple Business Analyst resources for various roles within the Enterprise Platforms Branch and CapSTAR Program. These resources will provide specialised technical expertise and dedicated delivery capacity necessary to reduce project risk, accelerate delivery, and ensure alignment with departmental technology standards and architecture.  Roles are available include: ERP Revenue System Uplift project. Cyber Security projects ICT Fit out Key duties and responsibilities The Senior Business Analyst will undertake detailed analysis of existing business processes, operational workflows, system functionality, and legacy application behaviour. This includes facilitating stakeholder workshops, eliciting and documenting business and functional requirements, mapping current and future state processes, identifying opportunities for improvement, and supporting prioritisation of delivery outcomes. A key component of the role will be the reverse engineering of legacy applications, business processes and system functionality where documentation is limited or no longer current. The resource will work closely with business stakeholders, technical teams, architects, and project delivery personnel to ensure that business requirements are accurately translated into solution designs and implementation plans. The engagement will support the successful transition from legacy applications and technologies to a modern, secure, and supportable environment by ensuring business requirements, operational needs, and compliance obligations are clearly understood, documented, and maintained throughout project delivery. This will reduce delivery risk and support continuity of critical revenue processing functions during the modernisation program. Criteria The buyer has specified that each candidate must provide a response to each criterion. Each response is limited to 3000 characters. Essential criteria Weighting 1. Demonstrated experience engaging with business and technical stakeholders to identify, analyse, validate and document business and functional requirements, ensuring business needs are clearly translated into deliverable outcomes. Weighting: 20% 2. Demonstrated ability to analyse current state processes, identify opportunities for improvement, map future state processes and support the implementation of business and technology change. Weighting: 20% 3. Highly developed communication and relationship management skills, with the ability to facilitate workshops, negotiate outcomes, manage competing priorities and build productive relationships across business and technical teams. Weighting: 20% 4. Experience producing high-quality business analysis artefacts, including: • Business requirements • Functional and non-functional requirements • User stories and acceptance criteria • Process maps and workflows • Business rules and traceability documentation • User journeys and solution artefacts Weighting: 20% 5. Demonstrated experience supporting project delivery through activities such as backlog management, prioritisation, testing, operational readiness, transition to BAU, user acceptance testing (UAT) and change adoption. Weighting: 20% Opportunity summary Sellers can submit Up to 2 candidates Number of sellers invited Fewer than 5 Number of candidates submitted Fewer than 10 RFQ closing time 02 Weeks 00 Days 06 Hours Send us feedback About Accessibility Privacy Terms of use Disclaimer and copyright An initiative of the Digital Transformation Agency The Australian Government acknowledges the Traditional Owners of Country throughout Australia and acknowledges their continuing connection to land, waters and community. We pay our respects to the people, the cultures and the Elders past and present. © Commonwealth of Australia