Technical Business Analyst

The APS6 Technical Business Analyst is accountable under broad direction for leading complex business analysis activities that support digital health initiatives, policy implementation and service modernisation. The role works with business, policy and delivery teams to identify needs, analyse impacts, define requirements and support the development of fit-for-purpose solutions. The position requires strong stakeholder engagement, analytical thinking and business process improvement skills, combined with a sound understanding of national digital health standards and interoperability standards and the Australian digital health environment. You will apply sound judgement and initiative to resolve complex issues, translate strategic and operational needs into clear requirements and ensure alignment between policy intent, Agency objectives and technology solutions. To be successful in this role you will: demonstrate the ability to lead analysis of business processes, identify complex requirements and risks, delivering practical, fit-for-purpose solutions in ambiguous environments possess a strong working understanding of legislative, regulatory and policy frameworks within health and digital health, and apply this knowledge to support cross-jurisdictional strategic outcomes demonstrate the ability to build, influence and sustain effective internal and external stakeholder relationships, facilitating collaboration and ensuring alignment between business needs, policy direction and technical delivery. demonstrate an understanding of digital health interoperability principles, healthcare information exchange, national digital health standards and HL7 FHIR, and apply this knowledge when analysing business requirements and supporting solution delivery. demonstrate an understanding of Behaviour-Driven Development methodology. Key duties and responsibilities Leadership and Accountability Provide specialist advice across a broad range of business analysis activities taking responsibility for interpreting and translating analysis results into insightful, clear and succinct technical specifications, business and functional requirements and strategic recommendations aligned with Agency objectives. Apply a highly developed professional, technical and business analysis expertise to lead gap analysis and business process design; working closely with internal and external stakeholders to identify, interpret and document business and system requirements including constraints, risks, assumptions and dependencies. Proactively manage risk through the identification, assessment and mitigation of risks, ensuring alignment with Agency risk frameworks and contributing to informed, risk management activities for area of responsibility. Take accountability for the achievement of own and team outcomes, providing direction, monitoring progress and managing competing demands to ensure delivery of high-quality outputs within agreed timeframes. Analyse and interpret digital health standards, implementation guides and interoperability requirements, translating them into clear business requirements, business rules and stakeholder outcomes. Lead and coordinate the delivery of complex business analytical activities, including: requirements gathering from a range of internal and external stakeholders, focusing on business needs and whole-of-government considerations (e.g., consumers, healthcare providers, government organisations) conducting impact assessments of proposals to inform project approach, risks and strategic decision-making coordinating inputs into draft artefacts and analysis of feedback to produce fit-for-purpose, high quality deliverables prioritising initiatives within strategic documents, in alignment with program objectives preparing clear and comprehensive project, business and system requirements briefs communicating complex policy, business and technical concepts through clear written/ visual/ graphic diagrams to support stakeholder understanding and decision-making working across the business to identify and understand how other initiatives impact the work of the project (overlap, contribution, shared direction). Management Diversity and Span Build and develop capability within the team by providing guidance, mentoring and knowledge sharing, and acting as a key liaison between the project team, other Agency project teams and external stakeholders to ensure solution designs and their trade-offs are identified, documented, communicated and endorsed for successful delivery. Plan and monitor work progress, identifying variance to requirements; actively encourage and gain cooperation with relevant Agency internal and external stakeholders to ensure their understanding of and compliance with approved technical and business requirements. Job Context and Environment Plan, lead and undertake detailed business analysis activities for sensitive and high-impact projects, providing expert advice that may influence strategic or operational outcomes of the Agency; taking responsibility for the research, analysis and documentation to determine business requirements and supporting functional requirements, design effective workflows and recommend improvements to practices, procedures and associated policy. Assess the business impacts of interoperability, data exchange and digital health standards initiatives on healthcare providers, software vendors, government agencies and consumers. Attain, maintain and apply an extensive understanding of the implications of change on the Agency and stakeholders, incorporating this understanding into business analytical activities that includes: leading stakeholder consultation and co-design activities to produce solution designs that reflect the scope of the project validating and justifying business needs to support evidence-based decision-making conducting feasibility studies to inform solution selection and delivery approach developing high-level and detailed business and process models to support design, delivery and governance contributing to and influencing the development of business cases and strategic documentation identifying and managing constraints, risks, assumptions, dependencies, and scope changes reviewing test outcomes, validating results against requirements and prioritising improvements to support continuous delivery and benefits realisations. Independence and decision-making Work with a high degree of independence, under broad direction to resolve complex issues arising from business analysis activities; collaborating and working closely with product and project managers, user experience designers, solution architects, solution developers, vendors and testers to ensure their understanding of and compliance with approved business and technical requirements. Communicate and make decisions that are based on deep system knowledge, professional judgement; identifying and documenting risks; applying mitigation and risk treatment in line with the defined frameworks within a complex and evolving environment to ensure quality outcomes are delivered. Perform work requiring advanced research, business analysis and judgement to manage complex and interrelated issues that often encompass multiple components requiring analysis and assessment; making reasoned interpretations, assumptions and evidence-based recommendations to support the selection of an appropriate course of action. Stakeholder Management Develop and manage strategic relationships with internal and external stakeholders, engaging and collaborating to identify opportunities, influence outcomes and facilitate cooperation across complex and diverse environments. Liaise with key stakeholders across the Agency and the broader health sector to develop a comprehensive understanding of current and future business processes operating environments and strategic forecasts and goals to ensure any solutions requirements meet expected Agency and cross-jurisdictional outcomes. Facilitate open communication and discussion between stakeholders, using feedback to assess and promote understanding of the need for future changes in services, products, and systems; managing sensitivities and negotiating and resolving difficulties to achieve positive outcomes while effectively representing the Agency’s position at cross-agency forums and engagements. Criteria The buyer has specified that each candidate must provide a one page pitch to address all criteria specified. This is equal to 5000 characters. Essential criteria 1. Business analysis leadership: Lead complex business analysis activities including discovery, requirements elicitation, process modelling, impact assessment and business case development. 2. Stakeholder engagement: Build trusted relationships across diverse stakeholder groups and influence outcomes in complex environments. 3. Strategic thinking: Analyse competing priorities, risks and dependencies and provide evidence-based recommendations to support decision-making. 4. Business process improvement: Evaluate current-state processes, identify opportunities for improvement and support implementation of future-state operating models. 5. Digital delivery and technical acumen: Demonstrate understanding of system development lifecycles, Agile delivery methodologies and contemporary digital platforms sufficient to collaborate effectively with technical teams. 6. Digital health standards and interoperability: Understanding of Australian digital health standards, interoperability principles and HL7 FHIR, with the ability to translate standards-related requirements into business outcomes. Desirable criteria 1. Bachelor’s degree in business, information technology or a related field with minimum 5 years' experience as a Business Analyst on medium to large-scale healthcare projects or government policy projects (highly desirable). 2. Knowledge of HL7 FHIR and Australian Digital Health Agency standards with experience working on interoperability, conformance or digital health initiatives (highly desirable). 3. Experience working in Scrum or Agile environment and using requirements management and collaboration tools such as Azure DevOps, Jira, or Confluence (highly desirable). 4. Behaviour-Driven Development methodology literacy or experience (desirable). Opportunity summary Sellers can submit Up to 3 candidates Number of sellers invited Fewer than 5 Number of candidates submitted Fewer than 10 RFQ closing time 01 Weeks 00 Days 06 Hours Send us feedback About Accessibility Privacy Terms of use Disclaimer and copyright An initiative of the Digital Transformation Agency The Australian Government acknowledges the Traditional Owners of Country throughout Australia and acknowledges their continuing connection to land, waters and community. We pay our respects to the people, the cultures and the Elders past and present. © Commonwealth of Australia