Senior Business Analyst

The Business Analyst will lead analysis and continuous improvement activities across the Connections team, focusing on the integration of the Register of Conformance, ServiceNow and the Implementer Hub. The role will assess vendor software products and define requirements for connection to the Healthcare Identifiers Service, My Health Record, Healthcare Information Provider Service (HIPS) and Electronic Prescribing infrastructure, while identifying opportunities to streamline processes, increase automation and improve the efficiency of the conformance and onboarding journey.  Key duties and responsibilities •  Lead complex business analysis activities to support the design, integration and continuous improvement of digital platforms, processes and services across the Connections portfolio. •  Provide expert advice and recommendations on business requirements, system functionality, interoperability requirements and process improvements to support vendor onboarding and conformance activities. •  Analyse vendor products, connection pathways and integration requirements relating to the Healthcare Identifiers Service, My Health Record and Electronic Prescribing infrastructure, Healthcare Information Provider Service (HIPS), identifying risks, dependencies and implementation considerations. •  Develop and maintain business process models, requirements documentation, specifications and business cases that support strategic and operational decision-making. •  Build productive relationships with internal and external stakeholders, facilitating consultation, workshops and collaborative solution design to achieve business outcomes. •  Drive continuous improvement and automation initiatives by analysing operational processes, service performance and user needs to improve efficiency, transparency and customer experience across the Connections ecosystem. Criteria The buyer has specified that each candidate must provide a one page pitch to address all criteria specified. This is equal to 5000 characters. Essential criteria 1. A Bachelor’s degree in Computer Science, Information Technology, Business Analysis or a related discipline, with a minimum of four years’ experience performing business analysis activities within Agile delivery environments. 2. Demonstrated experience eliciting, analysing and documenting business, functional and non-functional requirements, including process mapping, gap analysis, business process redesign and requirements traceability. 3. Proven ability to assess complex business and technical requirements, analyse problems, identify risks and dependencies, and develop practical recommendations that support business and technology outcomes. 4. Strong stakeholder engagement, communication and facilitation skills, with experience working collaboratively across multidisciplinary teams, including business representatives, technical specialists, product owners, software vendors and executive stakeholders. 5. Strong organisational skills with the ability to manage competing priorities, influence outcomes, work independently under broad direction and deliver high-quality results in complex and fast-paced environments. Desirable criteria 1. Experience working within digital health, healthcare technology, interoperability or government ICT environments. 2. Experience analysing or supporting software conformance, assurance, certification, onboarding or implementation programs. 3. Experience with ServiceNow and/or Dynamics 365 (CRM) including process analysis, workflow optimisation, platform enhancement initiatives and business process automation. 4. Understanding of healthcare interoperability standards, system integration approaches and software implementation lifecycles including knowledge of the Healthcare Identifiers Service, My Health Record, Electronic Prescribing and broader national digital health infrastructure. Opportunity summary Sellers can submit Up to 6 candidates Number of sellers invited Between 5 and 10 Number of candidates submitted Fewer than 10 RFQ closing time 01 Weeks 00 Days 06 Hours Send us feedback About Accessibility Privacy Terms of use Disclaimer and copyright An initiative of the Digital Transformation Agency The Australian Government acknowledges the Traditional Owners of Country throughout Australia and acknowledges their continuing connection to land, waters and community. We pay our respects to the people, the cultures and the Elders past and present. © Commonwealth of Australia