Senior Business Analyst

A Senior Business Analyst is required to lead discovery, business process redesign and requirements definition activities for a strategic business transformation initiative. The initial assignment will focus on redesigning ethics approval, monitoring and reporting services and defining future-state requirements for replacement of a legacy application. Strong workshop facilitation, business process modelling, requirements analysis, stakeholder engagement and business case development experience required. Experience with workflow, governance, information management, ServiceNow or Power Platform environments highly desirable. Key duties and responsibilities The Information and Communications Technology Group (ICTG) provides enterprise-wide ICT services and capabilities that support the delivery of AIHW’s business objectives, including digital platforms, applications, data, infrastructure, security, architecture, and ICT governance. The Business Development and Delivery Unit (BDDU) delivers ICT-enabled initiatives by providing business engagement, business analysis, solution development, project coordination, and application support. We are seeking a pragmatic and adaptable Business Analyst who can rapidly engage with stakeholders, facilitate workshops, analyse complex business processes, develop practical recommendations and produce high-quality project artefacts with minimal supervision. The successful candidate will be comfortable working across multiple initiatives and operating in both strategic and delivery-focused environments. The initial priority assignment will be leading a business analysis and service redesign activity focused on AIHW's ethics approval, monitoring and reporting capability, including the future replacement of an existing business system. This work will involve engaging with business stakeholders, documenting current and future state processes, defining business requirements, assessing solution options and supporting business case development. The work will be undertaken in collaboration with ICT, information management, governance and business stakeholders. The successful candidate may also be engaged across other business analysis activities supporting AIHW's strategic initiatives, business improvement programs, workflow transformation projects and technology investments. Key Responsibilities Lead discovery and requirements analysis activities relating to AIHW's ethics approval, monitoring and reporting services. Facilitate workshops and interviews with stakeholders across business and ICT teams. Document current-state business processes, workflows, pain points and opportunities. Design future-state processes and service models. Elicit, analyse and document business, functional and non-functional requirements. Analyse workflow, records management, reporting and information management requirements. Identify opportunities to streamline business processes and improve user experience. Assess solution options and support option evaluation activities. Develop recommendations and implementation roadmaps. Support preparation of business cases, investment proposals and executive briefing materials. Ensure alignment with broader enterprise workflow and information management initiatives. Criteria The buyer has specified that each candidate must provide a one page pitch to address all criteria specified. This is equal to 5000 characters. Essential criteria 1. • Demonstrated experience as a Business Analyst delivering business transformation, process improvement, digital service or ICT-enabled change initiatives. 2. • Proven ability to elicit, analyse and document business, functional and non-functional requirements through workshops, interviews and stakeholder engagement. 3. • Strong experience in business process analysis, process redesign, gap analysis and development of future-state operating models. 4. • Experience preparing business cases, options analyses, recommendations and other decision-support artefacts for senior stakeholders. 5. • Excellent communication, facilitation and stakeholder management skills, with the ability to work effectively across business and technical teams. Desirable criteria 1. • Experience delivering business analysis services within government, health, research, regulatory or similarly governed environments. 2. • Experience with workflow, case management, records management or digital service platforms such as ServiceNow, Microsoft Power Platform or equivalent solutions. 3. • Experience supporting procurement activities, solution evaluations, vendor engagements and technology replacement or modernisation initiatives. Opportunity summary Sellers can submit Up to 3 candidates Number of sellers invited Between 5 and 10 Number of candidates submitted Fewer than 10 RFQ closing time 01 Weeks 00 Days 06 Hours Send us feedback About Accessibility Privacy Terms of use Disclaimer and copyright An initiative of the Digital Transformation Agency The Australian Government acknowledges the Traditional Owners of Country throughout Australia and acknowledges their continuing connection to land, waters and community. 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