Tools Analyst Data & Reporting Analyst

The Reporting & Tools Analyst will support the effective use, administration and continuous improvement of delivery management tooling and reporting across DDG. The role will focus on Jira and Confluence configuration and uplift, Power BI reporting and dashboards, data quality, standardisation, automation, and providing practical support to project, portfolio and delivery teams. The role will contribute to establishing consistent and sustainable delivery management practices across DDG, improving the quality and reliability of delivery information and enabling clearer project and portfolio visibility and decision-making. Key duties and responsibilities Comply with all Bureau work, health and safety policies and procedures, and take reasonable care for your own health and safety and that of employees, contractors and visitors who may be affected by your conduct. Demonstrate commitment to APS Values, Employment Principles, Code of Conduct and the Bureau's Social Justice Strategy. Administer, configure and improve Jira and Confluence, including workflows, fields, work types, screens, schemes, templates, permissions, automation, dashboards and project structures. Standardise Jira and Confluence practices across delivery teams, including taxonomy, work-item hierarchy, workflows, templates, project structures and reporting conventions. Develop, maintain and enhance Power BI dashboards and reporting, including extracting, transforming, modelling and analysing Jira and other delivery data. Improve data quality and reporting standards by identifying gaps, risks and inconsistencies, and strengthening data completeness, accuracy and consistency at source. Work with project managers, portfolio teams, delivery teams and other stakeholders to understand reporting and tooling requirements and deliver practical, sustainable solutions. Support the implementation and adoption of common delivery management practices across project and long-running delivery environments. Develop and maintain user guidance, standards, documentation, templates and supporting materials for delivery tools, reporting, scripts and automation. Provide user support, troubleshooting and advice for Jira, Confluence and related automation. Identify and implement automation and process improvement opportunities to reduce manual reporting effort, improve data quality and increase delivery management efficiency. Develop and maintain Jira automation rules, Python scripts, utilities and automation to support data extraction, transformation, validation, integration and reporting where appropriate. Apply appropriate software development practices to scripts, automation and tooling solutions, including version control, testing, documentation, review and maintainability. Support testing, implementation and validation of tooling, reporting, automation and configuration changes. Contribute to knowledge transfer and the development of sustainable internal capability across Jira, Confluence, delivery reporting, scripting and automation practices. Identify opportunities to use AI-assisted development tools and techniques to improve scripting, automation, analysis and tooling activities, while ensuring outputs are reviewed, tested and compliant with Bureau security, privacy and information-management requirements. Knowledge and Skills Required Mandatory Demonstrated experience administering and configuring Jira Cloud and Confluence Cloud in an enterprise environment, including workflows, fields, work types, screens, dashboards, templates, permissions, reporting and related configuration. Demonstrated experience developing and maintaining Power BI dashboards and reports, supported by strong data analysis skills and the ability to interpret, validate, reconcile and present complex information clearly. Understanding of how Jira configuration and delivery data quality affect downstream reporting, portfolio visibility and decision-making. Ability to gather business requirements and translate them into practical reporting, tooling, automation or process solutions. Demonstrated problem-solving capability, including the ability to investigate issues, identify root causes, evaluate options and implement appropriate solutions. Strong written and verbal communication skills, including the ability to work with technical and non-technical stakeholders and develop clear documentation, user guidance and supporting materials. Ability to manage competing priorities and work independently within a delivery or project environment. Demonstrated experience using scripting language, APIs, data transformations or automation to support data processing, integration, validation or reporting activities. Demonstrated understanding of software development best practices, including version control, testing, documentation, maintainable code and structured development processes.   Desirable Advanced Jira and Confluence configuration experience in a complex enterprise environment, including JQL, automation, workflows, screens, schemes, permissions, filters, dashboards, templates, information architecture and work-item structures. Experience with Power BI data modelling, Power Query, DAX, reporting frameworks, portfolio dashboards and executive-level reporting. Experience using Python to support data processing, integration, validation or reporting activities. Experience extracting, integrating or transforming Jira and Confluence data using APIs, REST APIs, JSON or other programmatic integration methods. Understanding of project, program and portfolio management practices, including Agile, Scrum, Kanban, SAFe, traditional delivery methodologies and Program Increment planning. Experience supporting enterprise-wide tooling standardisation, rationalisation, adoption, delivery taxonomy, knowledge management or reporting uplift initiatives. Experience working within an Australian Government or similarly complex enterprise environment. Experience developing reusable Python scripts, utilities or automation for complex data extraction, transformation, validation, reporting or integration activities. Experience applying software development practices to internal tools, scripts and automation, including version control, testing, peer review, release management, error handling, logging and documentation. Experience using AI-assisted development tools responsibly to support coding, analysis, testing, documentation or automation, with appropriate review, validation, security, privacy, intellectual property and governance controls. Criteria The buyer has specified that each candidate must provide a response to each criterion. Each response is limited to 3000 characters. Essential criteria 1. Technical competence • Demonstrates strong technical capability with Jira, Confluence and Power BI, including how these tools support project, portfolio and delivery management. • Demonstrates practical experience configuring, improving and standardising Jira and Confluence, including workflows, fields, work types, screens, schemes, templates, permissions, dashboards, reporting structures, taxonomy and automation. • Demonstrates experience developing Power BI dashboards and reports, including data transformation, modelling, visualisation and analysis. • Demonstrates strong capability in extracting, analysing, validating and reconciling Jira and other delivery data to improve reporting quality and decision-making. • Demonstrates the ability to translate business requirements into practical, maintainable reporting, tooling, automation or process solutions. • Demonstrates practical capability with Python or similar scripting languages, APIs and structured data to support automation, integration, data processing or analysis. • Demonstrates understanding of software development practices, including source control, testing, documentation, code quality and maintainability. • Technical com 2. Experience • Demonstrated experience in a similar reporting, tooling, business analysis, delivery systems or Jira administration role. • Experience working with project, program, portfolio or delivery teams to understand requirements and deliver practical, fit-for-purpose solutions. • Demonstrated experience improving Jira, Confluence, reporting, automation, data quality or delivery management practices in a complex organisational environment. • Experience supporting standardisation, adoption and change across tooling, reporting, data quality or delivery practices in a multi-stakeholder environment. • Experience applying structured development practices to scripts, integrations, utilities or automation, including version control, testing, documentation and controlled implementation of changes. • Experience using AI-assisted development technologies responsibly as part of software, scripting, automation or analytical workflows will be highly regarded. 3. Capability • Availability and capacity to undertake the role for the required engagement period. • Ability to work independently, manage competing priorities, exercise sound judgement and deliver within agreed timeframes. • Ability to investigate issues, identify root causes, assess options and implement practical, sustainable solutions. • Ability to understand downstream impacts of tooling, workflow, data, automation and reporting changes, while balancing stakeholder needs with broader standards and maintainability. • Ability to engage stakeholders, gather requirements, communicate technical information clearly and develop supporting documentation, standards and user guidance. • Ability to identify opportunities for automation, standardisation, simplification and continuous improvement. • Ability to develop supportable, maintainable and transferable solutions, including knowing when AI-assisted development capabilities provide value and where review, testing or governance controls are required. 4. Cultural fit • Demonstrates a collaborative, service-focused approach when working with project teams, portfolio stakeholders, delivery teams and technical specialists. • Demonstrates behaviours consistent with the APS Values and Bureau expectations. • Is adaptable, responsive to changing priorities and comfortable working in an evolving delivery environment. • Demonstrates a continuous improvement mindset by constructively challenging unnecessary complexity and inconsistent practices. • Supports organisational capability through knowledge sharing, user support, sustainable solutions, documentation and knowledge transfer. Opportunity summary Sellers can submit Up to 3 candidates Number of sellers invited Between 5 and 10 Number of candidates submitted Fewer than 10 Send us feedback About Accessibility Privacy Terms of use Disclaimer and copyright An initiative of the Digital Transformation Agency The Australian Government acknowledges the Traditional Owners of Country throughout Australia and acknowledges their continuing connection to land, waters and community. We pay our respects to the people, the cultures and the Elders past and present. © Commonwealth of Australia