Senior Program Support Officer

Role/s: 1 x APS6 Program Support Officer The APS6 Program Support Officer (Labour Hire) will provide high-level administrative, coordination and program support to the Program Director, supporting the effective delivery and oversight of key program activities. Working in a fast paced and complex program environment, the role will assist the Program Director to maintain visibility of priorities, actions, dependencies, risks and key deadlines across the program. The successful candidate will be proactive and highly organised, with the ability to anticipate requirements, coordinate competing priorities and follow through on actions to support timely delivery. The role will have considerable engagement with internal and external stakeholders and will be required to communicate effectively, manage expectations and support the resolution of moderately complex to complex matters. We are looking for a candidate who demonstrates initiative, sound judgement and strong organisational capability. The successful candidate will be comfortable working with limited direction, managing competing priorities and proactively identifying what needs to be progressed to support the Program Director and broader program. Rate: The proposed rate should reflect candidate's skills and experience against the Evaluation Criteria. Candidates that do not demonstrate these criteria will not be assessed. Candidates should be aware that rates may be negotiated further as part of the selection process. Citizenship: As part of the eligibility and suitability requirement, NDIA seeks Labour Hire Workers who are Australian citizens only. Successful candidates will be required to furnish valid evidence of citizenship during the Pre-engagement Check. Labour Hire Licence: Applicable for ACT, VIC and QLD: Labour hire licences are required in the state that specified personnel are being contracted. Key duties and responsibilities Responsibilities of the role include but are not limited to: Provide high level administrative and program coordination support to the Program Director to support effective oversight and delivery of program priorities and activities. Coordinate and monitor program actions, milestones, deliverables and deadlines, proactively following up with relevant stakeholders and escalating emerging issues or delays where required. Maintain program trackers, action registers, schedules and other oversight tools to provide accurate and current visibility of program progress, priorities and outstanding activities. Support the coordination of program governance activities, including preparing agendas, briefing materials, meeting papers, minutes, action items and progress updates. Coordinate information and input from relevant work areas to support program reporting, decision making and the timely preparation of briefs, correspondence and other program documentation. Build and maintain effective working relationships with internal and external stakeholders, facilitating communication, managing expectations and supporting the timely resolution of issues. Assist the Program Director to identify and monitor program dependencies, risks, issues and competing priorities, ensuring matters requiring attention are appropriately surfaced and progressed. Undertake research, analysis and information gathering to support program planning, reporting and decision making. Develop and maintain effective administrative processes, templates, records and program documentation, identifying opportunities to improve coordination, visibility and workflow management. Manage sensitive information appropriately and maintain accurate records in accordance with agency policies and records management requirements. (NOTE: the key responsibilities of the role are based on current priorities and may change over time) Criteria The buyer has specified that each candidate must provide a one page pitch to address all criteria specified. This is equal to 5000 characters. Essential criteria 1. Demonstrated experience providing high level program, project or executive support in a complex and fast paced environment 2. Strong organisational and coordination skills, with demonstrated ability to manage competing priorities, monitor multiple activities and drive actions to completion within agreed timeframes 3. Demonstrated ability to build effective working relationships, coordinate across multiple stakeholders and manage stakeholder expectations 4. Demonstrated initiative and sound judgement, including the ability to identify emerging issues, anticipate requirements and escalate matters appropriately 5. Strong attention to detail and demonstrated ability to maintain accurate program information, records, trackers and reporting 6. Strong written and verbal communication skills, including experience preparing high quality briefs, correspondence, meeting materials, reports and other program documentation Desirable criteria 1. Experience supporting a senior program or project leader within an Australian Government environment 2. Understanding of Australian Government program governance, reporting and administrative processes 3. Experience maintaining program schedules, action registers, risk and issue registers, or similar program management tools 4. Intermediate to advanced Microsoft Excel and Microsoft Office skills Opportunity summary Sellers can submit Up to 3 candidates Number of sellers invited Between 5 and 10 Number of candidates submitted Fewer than 10 Send us feedback About Accessibility Privacy Terms of use Disclaimer and copyright An initiative of the Digital Transformation Agency The Australian Government acknowledges the Traditional Owners of Country throughout Australia and acknowledges their continuing connection to land, waters and community. We pay our respects to the people, the cultures and the Elders past and present. © Commonwealth of Australia