Salesforce Systems Administrator

Role/s: 1 x APS6 Salesforce Administrator, Environment & Release The NDIA is committed to providing access to its services for Participants and Providers through digital and cloud channels. We are undertaking a major program of work involving multiple projects spanning several current industry-leading technologies, including Salesforce as a core component. The Technology Services Division seeks an experienced Salesforce Administrator to join our dynamic fast-paced team. The position reports to Environment Manager EL1 of Scheme Platforms Environment & Release. Rate: The proposed rate should reflect candidate's skills and experience against the Evaluation Criteria. Candidates that do not demonstrate these criteria will not be assessed. Candidates should be aware that rates may be negotiated further as part of the selection process. Citizenship: As part of the eligibility and suitability requirement, NDIA seeks Labour Hire Workers who are Australian citizens only. Successful candidates will be required to furnish valid evidence of citizenship during the Pre-engagement Check. Labour Hire Licence: Applicable for ACT, VIC and QLD: Labour hire licences are required in the state that specified personnel are being contracted. Key duties and responsibilities Responsibilities of the role include but are not limited to: Develop and maintain Salesforce environment plans. Execute hands-on critical and complex Salesforce administration tasks to support releases, CI/CD and new projects and environment changes. Ensure standards and support processes are continually reviewed and improved. Seek out automation opportunities for improved management of the Salesforce landscape. Troubleshoot Salesforce issues and work with internal teams and vendor partners to resolve them. Develop environment and code management plans to support Release plans to deploy projects and BAU fixes into Production. Manage support tickets with Salesforce & maintain platform security. Ensure documentation on processes, policies, and configuration is developed and maintained. Evaluate new releases of Salesforce to determine functionality requirements and provide detailed information on how changes will apply to all affected departments/users. Assign work activities, mentor and provide support to the environments team. Provide support for Salesforce projects and work with team members including Developers, Testers, Project Managers, Cyber Security, Architects and Business Analysts. (NOTE: the key responsibilities of the role are based on current priorities and may change over time) Criteria The buyer has specified that each candidate must provide a response to each criterion. Each response is limited to 3000 characters. Essential criteria 1. Certified Salesforce Administrator with a minimum of 2 years’ experience within the Salesforce ecosystem. 2. Salesforce product knowledge, and a strong understanding of Salesforce sharing and security (roles, profiles, permissions, OWD, sharing rules). 3. Experience in Data Loader, Service Cloud and other salesforce tools. 4. Experience working with cross-functional teams and vendor partners for troubleshooting and incident resolution. 5. Excellent analytical, problem-solving skills, with attention to detail and quality. 6. Strong documentation and technical skills. Desirable criteria 1. ITIL Foundation Certification and experience. 2. Experience with tools such as Jira and Confluence. 3. Strong understanding of Scrum/Agile methodologies. 4. Comfortable with new ways of thinking about accessibility and enthusiastic about accessible design & development will be highly regarded. Opportunity summary Sellers can submit Up to 2 candidates Number of sellers invited More than 10 Number of candidates submitted Fewer than 10 Send us feedback About Accessibility Privacy Terms of use Disclaimer and copyright An initiative of the Digital Transformation Agency The Australian Government acknowledges the Traditional Owners of Country throughout Australia and acknowledges their continuing connection to land, waters and community. We pay our respects to the people, the cultures and the Elders past and present. © Commonwealth of Australia