Associate Provisioning Desktop Support Officers

The Desktop Support Officer provides operational support for site setups, asset management, and logistics activities. The role is responsible for receiving, tracking, labelling, storing, and deploying ICT equipment and assets across multiple locations. This includes maintaining accurate asset registers, conducting stocktakes, preparing equipment for deployment, and ensuring assets are correctly assigned and accounted for throughout their lifecycle. Working under general supervision, the role supports the establishment and relocation of work sites, coordinates equipment movements, maintains warehouse and storage areas, and assists with inventory management activities. The position also provides basic ICT support and troubleshooting for deployed equipment, helping to resolve straightforward issues and ensuring users have access to the equipment and resources required to perform their duties. Through effective asset tracking and logistics coordination, the role contributes to the smooth delivery of operational and business outcomes. The candidate must hold an active Negative Level 1 security clearance prior to commencement. Key duties and responsibilities Desktop Support Officers will be responsible for, but not limited to: Support the Logistics Manager in coordinating asset management and logistics activities, ensuring effective workload allocation and operational readiness across the team. Assist with the procurement, allocation, lifecycle management, and disposal of organisational assets, safeguarding readiness and aligning operations with organisational priorities. Contribute to warehouse operations, relocations, and palletised shipments to support national activities and major organisational events. Provide specialist input and act as a support point for resolving moderately complex asset and logistics issues, escalating matters to the Logistics Manager as required. Maintain accurate asset tracking and reporting by applying asset management systems and tools, ensuring compliance with governance frameworks and operational standards. Coordinate intake, triage, and resolution of logistics requests received via ServiceNow, email, phone, or direct liaison with business areas. Identify opportunities for process improvement and system optimisation to enhance efficiency, service delivery, and long‑term capability. Undertake travel as required to support national activities and major organisational events, including the setup, configuration, deployment, and recovery of ICT equipment and associated logistical assets, ensuring operational readiness and effective event support. Undertake additional duties or assume responsibility for functions as directed by the Logistics Manager. During an Electoral Event, there will be a requirement for Desktop Officers to work outside standard business hours. The volume of requests for advice and matters, along with the urgency to resolve matters, will increase significantly across both electoral and referendum events.  Criteria The buyer has specified that each candidate must provide a one page pitch to address all criteria specified. This is equal to 5000 characters. Essential criteria 1. • Demonstrated experience or knowledge in asset management, logistics, warehousing, ICT support, or a related field. • Experience supporting asset management activities, including the receipt, tracking, labelling, storage, allocation, and movement of equipment and assets. • Ability to maintain accurate records and use asset tracking, inventory management, or similar business systems to support day-to-day operations. • Demonstrated ability to work effectively as part of a team, follow established procedures, and manage competing priorities to meet operational requirements. • Well-developed organisational and communication skills, with experience supporting site setups, equipment deployments, stocktakes, warehouse activities, or office relocations. • Ability to provide basic ICT troubleshooting and support for end-user equipment, escalating more complex issues as required. 2. To be considered compliant, submissions need to be provided in 1 PDF Document including: Page 1 - a completed copy of the AEC Candidate Submission Guide (provided via email to the listed BuyICT contact address upon RFQ publication): • Provide information for the following items: Candidate Name, Position Title, Opportunity ID, Candidate Availability, Location, Citizenship Status, Security Clearance Level, Planned Leave (exceeding 1 week), Additional Engagements, Submitting Consultant. • Choose an item or check the box that applies to the following options: Previous AEC Employee or Contractor, Current AEC Contractor, Code of Conduct, Submission History, Authority to Represent, Submission Compliancy. • Consultant comments may be added (must be limited to the space provided). Page 2 - A one-page pitch addressing the selection criteria. This should not exceed one page. Pages 3 - 5 - A resume of no more than three pages. We will strictly adhere to the above requirements. Submissions will be deemed non-compliant if they do not meet the listed criteria, if they exceed the 5-page limit or if the rates of submitted candidates are included in the PDF. Desirable criteria 1. • Experience with enterprise asset management platforms such as ServiceNow • Certificates in Manual Handling, White Card, First Aid, or Forklift operation. • Demonstrated ability to contribute to innovation initiatives, adopting new technologies or practices to improve efficiency. • Strong stakeholder engagement skills, including effective communication, reporting, and collaboration across business areas. Opportunity summary Sellers can submit Up to 4 candidates Number of sellers invited More than 10 Number of candidates submitted Fewer than 10 RFQ closing time 01 Weeks 03 Days 06 Hours Send us feedback About Accessibility Privacy Terms of use Disclaimer and copyright An initiative of the Digital Transformation Agency The Australian Government acknowledges the Traditional Owners of Country throughout Australia and acknowledges their continuing connection to land, waters and community. We pay our respects to the people, the cultures and the Elders past and present. © Commonwealth of Australia