Lead Service Designer

Role/s: 1 x EL1 Business Designer The EL1 Business Designer (Labour Hire) will support the design and transformation of business services, processes and operating models within a complex ICT program environment. Working across multidisciplinary delivery teams, the role will apply business design and human-centred design approaches to understand current-state challenges, define future-state business needs and develop practical solutions that align people, processes, technology and organisational objectives. The EL1 Business Designer (Labour Hire) will work closely with business stakeholders, service and user experience designers, business analysts, product teams, architects and delivery specialists to ensure proposed digital and technology solutions are supported by effective business processes, capabilities and ways of working. Rate: The proposed rate should reflect candidate's skills and experience against the Evaluation Criteria. Candidates that do not demonstrate these criteria will not be assessed. Candidates should be aware that rates may be negotiated further as part of the selection process. Citizenship: As part of the eligibility and suitability requirement, NDIA seeks Labour Hire Workers who are Australian citizens only. Successful candidates will be required to furnish valid evidence of citizenship during the Pre-engagement Check. Labour Hire Licence: Applicable for ACT, VIC and QLD: Labour hire licences are required in the state that specified personnel are being contracted. Key duties and responsibilities Responsibilities of the role include but are not limited to: •         Lead and undertake business design activities to understand current-state services, processes, capabilities and operating environments and identify opportunities for improvement. •         Design future-state business processes, service models and operating arrangements that support the implementation of new or changed digital capabilities. •         Apply human-centred and business design approaches to ensure business solutions appropriately consider user, operational and organisational needs. •         Facilitate workshops and collaborative design activities with business, technical and delivery stakeholders to explore problems, develop options and define future-state outcomes. •         Map and analyse business processes, customer and staff journeys, capabilities, roles, interactions and dependencies across complex service environments. •         Identify business impacts, gaps, constraints, risks and dependencies associated with proposed technology and service changes. •         Translate strategic objectives, research insights and business requirements into practical business design recommendations and implementation considerations. •         Develop business design artefacts, including current and future-state process maps, operating models, capability maps, service blueprints and other relevant documentation. •         Work collaboratively with business analysts, service designers, user researchers, architects and product teams to ensure alignment between business needs, service design and technology solutions. •         Support options analysis and assessment of proposed solutions, considering business value, feasibility, operational impacts and implementation requirements. •         Provide specialist business design advice to senior stakeholders and clearly communicate complex findings, options and recommendations. •         Support business readiness and transition activities by identifying changes required to processes, roles, capabilities and ways of working. •         Contribute to the continuous improvement of business design practices, tools, methods and reusable artefacts across ICT programs and projects. (NOTE: the key responsibilities of the role are based on current priorities and may change over time) Criteria The buyer has specified that each candidate must provide a one page pitch to address all criteria specified. This is equal to 5000 characters. Essential criteria 1. Demonstrated extensive experience in business design, service transformation, operating model design or a closely related discipline within a complex digital or ICT environment. 2. Strong experience applying business design, human-centred design and/or service design methods to complex organisational and service delivery problems. 3. Demonstrated experience analysing current-state business environments and designing future-state processes, services, capabilities or operating models. 4. Demonstrated experience facilitating workshops and working collaboratively with senior business, technical and delivery stakeholders to define problems and develop practical solutions. 5. Strong analytical and systems-thinking capability, with demonstrated ability to understand relationships between people, process, technology and organisational requirements. 6. Strong communication and stakeholder engagement skills, including the ability to develop and present clear business design artefacts, findings and recommendations to technical and non-technical audiences. Desirable criteria 1. Experience undertaking business design within a large or complex Australian Government ICT or digital transformation program. 2. Experience developing operating models, capability maps, service blueprints and complex process models. 3. Knowledge of Agile, human-centred design and contemporary digital delivery practices. 4. Experience supporting implementation, business readiness or organisational transformation associated with significant technology change. Opportunity summary Sellers can submit Up to 2 candidates Number of sellers invited More than 10 Number of candidates submitted Fewer than 10 Send us feedback About Accessibility Privacy Terms of use Disclaimer and copyright An initiative of the Digital Transformation Agency The Australian Government acknowledges the Traditional Owners of Country throughout Australia and acknowledges their continuing connection to land, waters and community. We pay our respects to the people, the cultures and the Elders past and present. © Commonwealth of Australia