Senior ServiceNow Software Developers

The Australian Digital Health Agency requires three Senior ServiceNow Developers.   The Senior ServiceNow Developers provide expert technical ServiceNow administration support for the Agency’s ServiceNow platform. The ServiceNow Team ensures the effective implementation, management, and continuous improvement of the ServiceNow platform to support the Agency’s service management objectives. The roles are empowered as leaders within the ServiceNow team; and will be focused on continual delivery, collaboration and support to ensure a safe, secure, compliant platform, along with enhancing user experience across its broad customer base. The Senior ServiceNow Developers will develop, implement, and maintain enterprise-scale ServiceNow solutions across various modules. Leveraging various principles, they will ensure smooth deployments, manage processes, and collaborate with stakeholders to deliver seamless, impactful solutions. The Senior ServiceNow Developers will be engaged at an Executive Level 1 (EL1) equivalent level.  This is the level expected of senior technical specialists with the Australian Public Service. Key duties and responsibilities The key duties and responsibilities for the Senior ServiceNow Developers are as provided below, followed by the requirements for the roles: Key duties and responsibilities Providing leadership in the administration and maintenance of the ServiceNow platform, ensuring technical support including triage, analysis, service restoration, request fulfilment, defect fixing and minor enhancements of the ServiceNow platform driving optimal health, compliance, and performance. Implementing platform upgrades, releases, patches & hot fixes across ServiceNow environments according to the implemented SDLC best practice framework ensuring environments are controlled and auditable throughout the development and testing cycles. Building and supporting design, integration, and automation of ServiceNow platform features and capabilities. Configuring and testing new features, components, and integrations, driving measurable improvements.  Providing training and support, while addressing technical issues proactively across administration and maintenance.  Coordinating and undertaking detailed or sensitive projects that impact on the strategic, political or operational outcomes of the agency.  SDLC project delivery. Assessing business requirements and developing technical solutions. Supporting ServiceNow developers resource management and allocation to project work. Laising with executives, business stakeholders and lead governance as required. Other responsibilities reasonably expected of senior software developers as directed by Agency management. Requirements  The Senior ServiceNow Developers will possess the following skills and experience. Demonstrated high level experience in ServiceNow development, ServiceNow certified System Administrator. ServiceNow experience should include analysis, design, development, testing, implementation, documentation and support across ITSM, ITOM, HR products, SPM, and platform security and a thorough understanding of the SDLC. Proven experience in Developing and maintaining internal documentation, policies, and procedures, inclusive of knowledge articles required for the support and maintenance of new, enhanced and changed application software. Excellent problem analysis, root cause diagnosis, and solving skills, with the ability to analyse production incidents and lead and work effectively as part of a team of experts to resolve multi-functional problems Proven ability to engage effectively with diverse stakeholders and ITSM process owners, providing expert process advice, guidance, and facilitation with regard to ServiceNow best practice development, platform, methodology and solution architecture while remaining focused on business needs High level of working knowledge and/or training in IT customer service delivery (ITSM/ITIL), experience in Agile project management and Quality Assurance practices. Expertise in optimizing Service Catalogue forms, ensuring automation, and utilizing analytics tools like Performance, Platform, and User Experience Analytics. Familiarity with ITIL processes and guidelines, with experience in business analysis, project management, training, and support for ServiceNow implementation.  Security Clearance: The Labour Hire Workers must be able to obtain and maintain a Baseline security clearance Merit Pool: A merit pool may be created as part of this procurement process to fill similar roles, if the Agency identifies a need for additional resources at a later date.  Criteria The buyer has specified that each candidate must provide a one page pitch to address all criteria specified. This is equal to 5000 characters. Essential criteria 1. ServiceNow Platform Administration & Integration Capability: Demonstrated experience delivering complex ServiceNow projects, administering the ServiceNow platform across multiple modules and environments, including complex system integrations. Includes technical certifications, skills and experience in overall platform management. 2. Hands On Development & SDLC Delivery Experience: Proven ability to deliver hands on development across multiple ServiceNow models while operating within structured delivery frameworks. 3. Strong communication skills capable of building relationships and influencing outcomes across technical and business stakeholders. 4. Documentation, Architecture & Process Design Capability: Ability to produce and maintain clear, high quality documentation that supports platform sustainability and knowledge transfer. 5. Project Delivery, Stakeholder Management & Value for Money: Demonstrated value for money through effective contribution to ServiceNow project delivery, including efficient management of resources, stakeholders, and cost impacts. Opportunity summary Sellers can submit Up to 5 candidates Number of sellers invited Between 5 and 10 Number of candidates submitted Fewer than 10 Send us feedback About Accessibility Privacy Terms of use Disclaimer and copyright An initiative of the Digital Transformation Agency The Australian Government acknowledges the Traditional Owners of Country throughout Australia and acknowledges their continuing connection to land, waters and community. We pay our respects to the people, the cultures and the Elders past and present. © Commonwealth of Australia